4
Tam Mitchell -
4 months ago
It’s funny, because I just gave this resort four stars, and yet, I come to google to write a review meant to be a warning. It seems the hotel is understaffed. We were rushed and pushed through check in. All the information they have there for customers was pretty much crammed down our throats as we were trying to get our bearings and figure out payments for our large group of family and friends. Front desk staff aside, the waiters at the sit-down Mexican restaurant provided superior service, and so did some of the servers at the grill, as well as the cleaning staff. These people work very hard and try to keep a good attitude. We were pleased by the vast majority of the servers, by the cleanliness of the room, and by a lot of the food available at the buffet and the grill. Here comes the warning: beware of the “Italian” Restaurant. Visitors kept recommending the Mexican sit down restaurant versus the Italian restaurant, and now we know why. We wish visitors would have been more upfront with us and just said the Italian restaurant is, well, a complete disaster. The menu looked incredible—wait times were very, very long. All pasta was undercooked and portion sizes diminutive. The first batch of fries came burned and the second one did, too. The fancy soup tasted like chicken cubes and a couple of pieces of chicken, if even. All sauces were oversalted. The meat sauce with tomato did not have tomato. The kitchen was out of Parmesan. The mac u0026 cheese was blue cheese and the spare amount of ketchup they had available had gone bad (it exploded out of the bottle into our faces, the cutlery, the table cloth, the chairs and onto our clothes). Customers’ faces at the Italian restaurant were very grim, probably pointing to the fact that they’re under—staffed and slow over there, overwhelmed, and out of resources (ingredients, proper cooking methods). Many a customer headed straight to the buffet after their “fancy” dinner experience. I think closing this restaurant might save the cooks, servers, and the customers a lot of frustration until they can figure things out. Do yourself a favor and get the late night tacos at the grill instead. Have a burger and fries at the grill, they’re superb. There’s so much that they do so well here, and we don’t need to add Italian to that right now. Another thing that makes this hotel experience great is the location and the setting. Nature surrounds the rooms as well as the pathways. The pools are pretty nice. The entertainment staff does well. Did I mention the ocean, and that the grounds are kept up well? I would come back, and yes, I recommend this hotel, but only now that I know what to do, where to go, and what to avoid. ;)
