ScubaCaribe

Av. Xaman-Ha Mz 9 y 10 Lt 1 Fase II Solidaridad, Playacar, 77710 Playa del Carmen, Q.R., Mexico
Diving center Boat rental service Boat tour agency Dive shop SCUBA tour agency Tour agency Water sports equipment rental service
User Reviews

1 Matt Rowlands - 2 months ago

Would give 0 star if possible.

First, I was approached by a sales guy which talked me and my partner into jet skiing. We were charged around 1300 peso for 30 minutes.

Fast forward a few hours and we're given a laminated page containing the details of where we can jet ski. Also on the back there is a statement that mentions a minimum $100 charge for capsizing the jet ski.

We get out onto the waves and just as we're building up speed.... We capsize. We had literally been on the jet ski for about 1 minute, going by my go pro footage. Anyway, we failed to flip it back over and it took roughly around 1-2 minutes for the guys to bring us back to shore.

Next thing, we're taken to the counter on the beach and were told that we now owe $300 since the jet ski now had to be drained which would render it out of service.

From my 1 minute jet skiing experience it is still unknown how it capsized, we were steady in the water and the next moment we were thrown off. And no I did not turn and make any sharp movements.

After voicing my frustration with the manager he agreed a $200 fine (4000 mxn peso)

My frustration here is the vague term that was mentioned on the laminated page that stated, minimum $100 charge in the event of capsizing the jet ski. By the time we got back to shore we owed 3x the amount of the rental.

My recommendation: if you've never been on a jet ski, and don't want to run the risk of capsizing and getting charged an unknown amount with the minimum being $100, then I'd stay away and do some of the other activities they offer.

For those that are experienced then obviously this shouldn't worry you.

Additional note: there is no tutorial whatsoever, here is start, here is stop, OK have a nice time.

1 Tony Reynolds - 3 months ago

Do NOT prepay for any services! For more than 6 months I have been trying to get a refund for services we did not use and have been given the run around. We were in Playa Del Carmen in December and purchased a dive package for two at the Scuba Caribe. Unfortunately, a family issue come up and we had to leave unexpectedly, I spoke with Gilbert at the dive shop and he told me it was too late in the day to get a refund and I would need to contact Scuba Caribe. We departed the resort about 0630 am the next morning so I did not get to go back by. I contacted about 6 different people; David, Daniel, Karla, Nina, Omar and a few others and no one has done anything.

1 Alicja Ko - 8 months ago

Absolutely rip off. So called snorkeling and beach trip was. 25 min snorkeling no beach whatsoever. Then forced to stay in falling apart town on Isla mujeres. Far far away from advertised snorkeling and beach day away. Plus I wasn’t allowed onboard of catamaran as I arrived 30 min before time. Avoid at all costs

5 Jackie Bettis - 2 years ago

We had a private family trip from Hotel Tequila organised by Cecilio for seven of us all ages grandparents grandchildren plus mum u0026 dad what a day we’ll never forget !! Our guide was Jose he was so informative about anything we wanted to know, just so full of knowledge he took us out snorkelling first where we swimming amongst turtles, stingrays beautiful coral reefs then sightseeing round ancient ruins with more iguanas than you could count amazing! Then zip wiring how amazing , after we then went into the caves for a ancient ritual and swam in the beautiful clear waters underground he did everything with us and was such a lot of fun a lovely man whom we all took to and had a lot of fun u0026 made so many memories !! At the end they had taken lots of amazing photos of us all doing all the activities which we had sent to our e-mails u0026 not at a huge price and everyone was fabulous so thankyou to Jose you made our family day so very special !! If you want to do these things then just do it fabulous regards from us all the ADAMS family x

5 Christine Kumadiro - 10 months ago

Excellent, helpful staff. Happy and very customer friendly. I 100% recommend. They speak English fluently and always happy to help. Positive attitude.

5 Zachary Weinstein - 5 years ago

Friendly, informative staff teach you the basics of scuba diving and get you out into the ocean quickly. Great experience for beginners and they offered certification courses.

5 Shanna Caputo - 4 years ago

We did our first dive with Emily. She was fantastic. Had the best time. Hired Sylvia to take pictures she did an amazing job!!

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