Hotel Riu Playacar

Avenida Xaman-Ha, Mza, Calle 6 Nte Bis. Lt.1, Playacar, 77710 Playa del Carmen, Q.R., Mexico
Hotel Wellness hotel
User Reviews

4 Thao Nguyen - 2 weeks ago

The rooms were spotless every day and came with several amenities, including vodka, whiskey, and beer faucets. I like how they wrapped the towels into animals. It was quite a unique touch. The private room for the toilet was neat too, though a little small, and I felt comfortable doing my business there. However, I found the placing of the beds with the bathroom a little inconvenient because the bathroom and bedroom were open and if someone walked over to use the sink, you could hear noise. The shower stalls were a little dark so it's best to turn on the light. While the beds were immaculately arranged, the mattresses were a little soft for my liking.
The resort offered several nice facilities, such as a buffet, gym, bar, and several luxury restaurants. The buffet served breakfast though it remained somewhat the same everyday. However, the dinner options were more varied though arguably, some options were more preferable than others. There were five luxury restaurants, including an Italian, Mexican, steak, seafood, and Asian. I enjoyed the Italian restaurant though the steak menu at the restaurant close to the beach was passable. I would not recommend trying the Asian because I felt the flavors were a little off (though it could be my inner Asian kicking in). The gym was a little small though they did come with treadmills, weight lifting machines, and all the works there. Perfect if you want a little exercise.
The beach view, though, was beautiful, and if you want to do water activities, Riu Playacar is a great location. You could sunbathe, play volleyball, have a little drink, swim, or waddle in the seawater, all near your room. It does take a bit of walking though, and the rooms can be a little hard to navigate in such a spacious area. However, the amenities were worth it. The staff was also friendly and prompt to respond to requests. If you call for technical problems, a mechanic will be at your doorstep in a few minutes.

3 Stefani Tichauer - 2 months ago

We stayed here a week ago. The service was perfect. The morning buffet was really nice and the rest of the food was good, but could have been better. My biggest complaint was the smoking. Even though this was a resort where everything was outdoors, they need to have designated smoking areas, especially by the pool and in the bar. People are very inconsiderate and lit up where and when they wanted. In this day and time, many people do not want to be exposed to that. I would choose another resort that has designated or non smoking areas.

5 Gene Levit - 2 months ago

If you like smaller resorts, this one is for you. 4 buildings on one side and 4 on the other of beautiful avenue leading from lobby to pools and beach. Impeccable services in the restaurants and room cleaning. We had no problems with food, rooms (we had 2 rooms), air-conditioning bathrooms, beach . All was good. Beach has plenty of beach chairs and palm trees for shade. No rocks in the beach water except for a couple brought in by storm, we didn't need water shoes and no one had problems getting in and out of ocean. Beach was clean and swept by tractor daily. Bartenders and restaurant waitresses were attentive and with a smile. Overall very enjoyable experience, easy to recommend because all was great.

4 Yalda N - 5 months ago

The hotel is very beautiful! they have different events for kids and adults that perfect for families. Super nice staff, high quality food and beverages. Gorgeous beach and pool, amazing bar! Interesting events for kids!

The only thing that I wasn't happy with, was the beach activities. My husband and I rent a Jet Ski and we fell down to the water in the middle of the ocean no body came to rescue us considering they were following us with a drone camera to sell us the video and we felt terrible and disappointed; after 10 minutes, a guy came from other hotel, first, checked the Jet Ski to see if it's ok then he got us. I was literally scared in the middle of ocean when see no body is coming for rescuing us. Except the beach activity, this hotel was great! Highly recommended!

5 Freddie Barnes - a month ago

If you not drinking enough they have drinks trollies that come to pool side.
Staff good
Food good
Drink options good with no resource issues.
Activities all day.
Good balance of Nationalities.
Restaurant themed! No need to book, go as many times as you like, if busy you get buzzer and they let you know.
Beach/pool, warm no complaints.
Just a quality holiday all round.
Cheers

5 Donald Young - a week ago

Great location as a hub for other activities. Hotel itself has four unique restaurants as well as an outdoor grill for hamburgers u0026 hotdogs. Has 2 swimming pools (one with a bar if you don't want to get out of the water for a drink), a children's wading pool, as well as an awesome beach for tanning u0026 swimming in the Caribbean Ocean. Has a Salon, Gift Shop, Gym, all the amenities anyone could want for a body recharging stay. At the end of the day the beds offer a very relaxing u0026 restful sleep. All of the staff are very friendly, helpful, u0026 courteous.

5 Fred Watson - 3 days ago

If you want attention to detail, then this is the place. The staff are all so helpful and friendly as well as go above and beyond. We’ve eaten dinner at all the restaurants and the same holds true there as well and quality is A+. Pools are awesome and the ocean swimming was a hit. We will definitely come back and will recommend to friends and family. Thanks for a blast!!!!

Map Location
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