Wyndham Alltra Playa Del Carmen, Adults Only – All-Inclusive Resort

5 Chitra Persaud - 2 weeks ago

They handled the COVID protocols exceptionally well which was important for me since I am immune compromised. Rooms were very clean and spacious and very comfortable with great sound proofing as we were not disturbed by people outside or in the halls.
Appetizing selection of food for both vegetarians and non-vegetarian and also for people who doesn’t eat red meat. The people and staff were very courteous, friendly competent, respectful, polite and always helpful. Even the locals were great considering the restrictions for travel to Mexico. The only bad thing is this hotel has no beach. We ended up going every day to the neighbouring beach used by the other hotels- which was just a short walk away. We had a wonderful time here..

5 Sonja Surano - 6 months ago

The staff is amazing! They went above and beyond to accommodate us during our stay. Julio, you especially made the stay enjoyable. The resort is lovely too. The only drawback is not having beach access. I think they are working hard to rectify that. The proximity to shops is great. It is just a short walk to grab those Playa souvenirs.

5 Jeremy Scott - 5 months ago

The staff and facilities were wonderful! The only down sides were: 1) there is really no beach at the resort, 2) the food is decent but not quite as good as we had hoped, and 3) there was a semi-strong breeze from the east that had the waters near the hotel covered in about 2 feet of smelly seaweed (not a fault of the hotel clearly).

We were both very pleased with our room! It was more beautiful than the pictures online, which almost never happens. It had a fridge stocked daily with beer, soda, and water. The room was clean and the beds were really comfortable! We were surprised how comfortable the bed was because I had slept on beds in Mexico that are like sleeping on a board.

The pool area is beautiful! If you plan to relax by the pool you better show up before 10:00-10:30 am to grab a chair. People place towels on chairs as early as 8:00am and then think that holds their place all day, even if they are not at the pool. Kind of annoying…

All-in-all I would definitely recommend this hotel to others wanting an escape from kids!!

5 Joaquin “Bizzy” Byrd - 2 months ago

I recommend this hotel 10 out of 10. But for real I would rank this resort a 4.7 out of 5 stars. Since the only option is 5 or 4, I went with five. Customer service is a 4.9 out of five. I mean they was ready for us at the door. Food I would have a 4.6 out of five. It is plentiful and cooked well. But being a southern African American I could have used more seasoning and spices. The drinks were a 5 out of 5. I mean that is self explanatory. Rooms I would give. 4.8 out of ten. My room had the best beds ever. But the shower had a varying water temp. It might be hot and then cool. Pools were heavily chlorinated. They were clean and well kept. I had a ocean view room which was more relaxing. It was quiet. My cousin had a ocean front room. You can hear the music from the pool and they had a jacuzzi tub on their patio. I would come back to work this resort in a heartbeat.

1 Corey Solomon - 2 months ago

Comfortable beds and good location is the only good things I have to say about this property. I got a good deal on booking.com and decided to relax a bit before returning home. Paper thin walls made the comfortable beds less of a plus, take earplugs for sleeping, and I did not get the relaxing, pampering experience I thought I would have.

Property seemed to make most things a challenge. Want a guest pass, sold out (this is low season), I had to speak with the manager and get a number of approvals to get. They said it was due to being 90% full, however, if I wanted to pay double and add the person to my room then no issue? This does not make sense??

Restaurant, I was told best to make a reservation before 4PM so do not have to wait. Being away for the day, I did not have chance so showed up late (9PM an hour before close) and was chastised by the attendant for not having a reservation when the restaurant was empty and he said how big of a deal it was to get me in and others coming with reservations. No one showed up after me, why lie?

I will not stay at this property again. If you do, invest in a room inside the main building so maybe you have some sound proof of the wall and be able to get a bit of sleep.

5 Caragh Louise Geoghegan - 4 months ago

The food was beyond amazing, by far the best hotel food i’ve ever eaten! The hotel went above and beyond with the all inclusive package, as there was delicious pizza available all evening by the pool, ice cream and coffee available at the coffee shop, and even a shop-like area where you could get popcorn, sandwiches, cold smoothies, fruit and fizzy drinks all day and night! The staff were mostly very kind and welcoming, especially those at the front desk and security. At first we were given a kind of old room right beside the elevator which was very loud all day and night, but once we mentioned this we were moved to a fabulous room right down the hall which i have no complaints about! Some of the staff at the pool were rude and really only catered to select people who were obviously tipping well, but this didn’t bother me personally. The restaurants (especially the Italian restaurant) were incredible, with lovely staff and outstanding food! The Brazilian/ Steak house restaurant had a few rude staff members so we didn’t return to that restaurant, although the food was nice. We found the rooftop pool and jacuzzi on our last day which was a little disappointing as it was never mentioned to us and it was a fabulous extra to have at the hotel! I seen some reviews saying that there was no beach at the hotel, but there is a beautiful long beach at the side of the hotel! Overall I really enjoyed my stay at the Wyndham Alltra, even the few rude staff members didn’t bother me as there were so many other amazing accommodating staff members! That is why I am still giving a 5 star :)

5 Josephine Salazar - 5 months ago

I stayed there the first week of November 2021. It was my first time and it was not yet adults only, however that was not a problem. I had great service from Oscar y Orlando waiters when I ate breakfast and the Capitan Alejandro. I also enjoyed the sushi on the fourth floor pool and the bartender there whose name I cannot remember was excellent. The only recommendation I would make is for them to have a bar where you can go and sit to enjoy a drink especially for those of us single folks. It was clean, excellent service, great meals. I highly recommend it.