Viceroy Riviera Maya

5 Brian Greene - 5 months ago

My wife and I had an excellent 4-night stay here. The room was spacious and clean. The food at both restaurants and from room service was excellent. The grounds are well maintained. But best of all was the service. Every single employee was friendly and gracious and helpful (and also wore masks at all time, which made us feel comfortable). Anytime we called the front desk for something, whether more water bottles or another hairdryer or Tums, someone would arrive with it within minutes. One minor complaint is that on Friday u0026 Saturday night, we could hear loud music in our room coming from the bigger resort next door until about 11pm... of course that's not Viceroy's fault, and they did provide earplugs, but just something to keep in mind. Overall we loved it and hope to go back again!

5 Meechok Maingarm - a month ago

We spent four nights at Viceroy Riviera Maya during our honeymoon in August 2022. We resort is beautiful and felt like a real jungle atmosphere. There were even a few exotic wild animals roaming the trees. The service is second to none, and all of our needs (and more) were always considered. The rooms were lovely and we loved our personal pool. The food was good and they had a varied option each day. We'll definitely come back someday!

5 Rachel Gwilliam - a month ago

This hotel is a lovely jungle oasis with waterfalls and tree lined paths. The rooms are beautiful and secluded and the food is excellent. The staff are incredibly welcoming, polite and helpful. The best service we had in Mexico by far. The plunge pool in our room was very private and the additional (outdoor) shower was a great way to start the day. We really enjoyed our stay here.

5 Olivia Nicholls - 5 months ago

10/10 recommendation. My boyfriend and I came here for four days and had an amazing time. The hotel is so beautiful, amazing beachfront, food is incredible, and service was above and beyond. Rooms are very clean and spacious and the vibe across the whole place is incredibly relaxing. We were particularly impressed with the proactive service and thoughtful touches that the hotel workers put together for our birthday celebration. Definitely will come back!

5 Christina Um Jenkins - 5 months ago

Beautiful property with amazing and attentive staff. Perfect get away for couples. The spa was also really nice. Be aware that the property next door can play music until 11 pm. On vacation that didn’t bother us and it’s impossible for the Viceroy to control. The food was really good on property as well. To visit town is about a 20 usd cab ride one way.

5 Joshua Kaplan - 2 months ago

This tropical, authentic, boutique resort had a luxurious and authentic feel. The food at both restaurants and in-villa room service was fantastic; but the service is what set Viceroy RM apart. Each staff member seemed genuinely honored to serve and be a part of creating a unique experience. The only disappointment was the seaweed build up on the beach which the staff had no power to control. It unfortunately made swimming in the ocean right in front of the resort impossible. Aside from the seaweed, the experience was world-class.

4 Erica Woodard-Olsen - 4 months ago

CHANGING MY REVIEW: The team was excellent. The best service I have had to date. They truly think of everything- need pool shoes? You got it. Sunglasses dirty? They’ll clean them! Welcome mezcal shot? Check!

We had a great time, but couldn’t sleep well. The resorts next door blast music until exactly 11pm and it’s so close it sounds like it’s in your room.

The spa, pool, bars and restaurants were all top tier!