Hotel Grand Riviera Princess

4 ALTOVISE JOHNSON - 3 months ago

"I traveled to Playa Del Carmen and stayed at the Grand Riviera Princess for my birthday. Our stay was made so much better by our Concierge Cynthia. I truly don't believe we would have had as pleasant a stay if she hadn't tended to our every need. Firstly she upgraded us to Platinum which meant we had access to every part of the resort which included top shelf liquor. She checked on us throughout the day and made our restaurant reservations each day. If we had any questions or issues during our stay we were encouraged to contact her and she made sure to answer our questions promptly and address any issues we may have had. The hotel staff were awesome as well we had an issue with our refrigerator in the room and in less than 10 minutes someone was knocking on the door to repair it. I must say everything worked out pretty well with this trip and the price was unbeatable. The hotel did an awesome job with making sure the guests were entertained. Every night there were shows, live performances, quiet parties, foam parties on the beach, activities and such going on. There were so many pools and the grounds was so big we found out when we were leaving there was another section we didnt even get to explore! The beach had more seaweed than I would have wanted but they did there best to keep it clean. I also would have like more authentic Mexican food but they did okay with the variety of food at the buffets. The restaurants were nice. We wanted to bring Cynthia back home with us that's how much she made an impression on us! The 3 of us enjoyed our stay, thumbs up to Grand Riviera Princess"

5 nasrin akter - 6 months ago

Remember to use Hᴏᴛᴇʟʙᴜʟʟʏ.ᴄᴏᴍ when booking any place. This site will compare countless booking websites and usually will have rooms a lot cheaper compared to others! You're welcome :)! This place is the best rated in this area. I've been staying here for a long time. If you stay for a few days you for sure will love it I'm sure! This Hotel is the epitome of the 5-star experience. It's refined, polished atmosphere exudes class and classic charm. Definitely worth splurging for a room with a view!

Me and my girlfriend stayed at this amazing resort back in September. The staff was so friendly, the facility is huge and amazing in every single part of it. I’m not gonna lie, before we left I was a little worried after reading some reviews, so I was on the look out that sooner or later something was gonna go wrong. The resort and our stayed was way better than my expectations! We really loved it! The beach was amazing. We loved the Mexican restaurant and the buffet - you could literally find anything at the buffet -. Personally, if I go back to Mexico I will try to go back at the Riviera Princess.

4 Jennie M. Mojica, CMI - 5 months ago

We visited Mexico and this hotel for the first time for Mother's Day Day weekend. Everyone here is very nice and welcoming. The reason why I didn't give all 5 is because of the following.

Food: Buffet was the same every day but with different themes.Restaurants a la carte required reservations and were limited to once a day. The drinks were not top-shelf however you could upgrade and pay for it

Beach: Private access but it had a large amount of seaweed that smelled pretty bad and could be seen all on the shoreline.

Pool: Plenty of pools to choose from throughout the resort. A swim-up bar and snack station were a plus. Wait time: There wasn't any wait time for breakfast or lunch. The only wait time was to get on or off the cart to bring you to your room or main lobby for the shops and restaurants.

Overall we had a nice experience and time here. We were sad that we couldn't get to the beach. The staff tried their best to keep the beach clean and keep up with the shifting ecosystem.

Tip: Upgrade to Platinum for concierge service and if not traveling with a family stay at the Yucatan Platinum side of the resort.

Pet Peeve: When walking around the main lobby the hotel staff will ask how long you're staying here. If it's more than 2-3 days they will try their best to sign you up for a Timeshare presentation and give you discounted excursion tickets or VIP access to other parts of the hotel. To each their own if you want to partake in it. It's a bit annoying getting asked almost 2x a day when walking around the resort. Politely say I'm not interested and keep it moving.

Taxes: At checkout, you'll be charged environmental fees. The estimated cost is $110 pesos.

ATM: The machine charges $10 to withdraw cash. Is best to bring cash and exchange it at the airport. The bellboys and housekeeping will appreciate the tips.

4 Mary Stupek - 3 days ago

Stayed here the first 10 days of September 2022. The room was great; we got a swim out room and it really made a difference in our enjoyment of the facility. The food was just so-so, I probably would stay at a different all-inclusive resort next time and make sure the food ratings were better. We ate in town a few times because we were tired of the resort food. The staff at the resort, though, were outstanding; super friendly, remembered our names, made extra effort all the times at every restaurant, every time we used the shuttle, etc.

4 mahdi abbassi - 3 months ago

Beautiful and large resort. There are also a large choice of activity during the day for friends and family. The service is great and fast. The food was more then acceptable. The rooms are sweet and class but sometimes problems can happen with the AC but the service answer quickly to come fix it.
The resort is near the downtown of Playa del Carmen (5 min in taxi). The disco in the hotel is great but the DJ sometimes doesn’t mix it well.

Overall perfect destination for you family and friends

The best paramedic member of the hotel is Rudy. You are completely safe with him.

4 Missy A - 4 months ago

The ground of this resort are impeccable with excellently manicured vegetation and mature trees.
The rooms are nice but dark. Even with all the lights on and the windows open, it didn’t seem very bright in our room.
I preferred the food at the buffet to the food at the Sports Bar or La Hacienda.
The staff are very friendly- we were told “hola” tens of times a day and treated with the utmost respect. I would absolutely stay here again but then again, staying somewhere with beautiful landscaping is very important to me. If you are someone who is a foodie and the grounds are not as important, you may want to look elsewhere. For us, the cleanliness of the entire resort is extremely important and this resort definitely did not fall short- the pools, landscaping, and the amount of shine on the marble flooring was truly impressive. If we ever come back to Mexico, I will return to this hotel.

5 pause W - 3 months ago

Love love love the stay

"I traveled to Playa Del Carmen and stayed at the Grand Riviera Princess for my god sisters birthday. Our stay was made so much better by our Concierge Cynthia. I truly don't believe we would have had as pleasant a stay if she hadn't tended to our every need. Firstly she upgraded us to Platinum which meant we had access to every part of the resort which included top shelf liquor. She checked on us throughout the day and made our restaurant reservations each day. If we had any questions or issues during our stay we were encouraged to contact her and she made sure to answer our questions promptly and address any issues we may have had. The hotel staff were awesome as well we had an issue with our refrigerator in the room and in less than 10 minutes someone was knocking on the door to repair it. I must say everything worked out pretty well with this trip and the price was unbeatable. We wanted to bring Cynthia back home with us that's how much she made an impression on us! The 3 of us enjoyed our stay, thumbs up to Grand Riviera Princess"