Platinum Yucatán Princess All Suites & Spa Resort

5 JordynMaree - 2 months ago

I stayed at this resort for 5 days and was very pleased with my stay. First day we arrived I was skeptic due to my room having the air conditioning not working but before we could even go to confront the issue someone came to our room and told us that they were switching us rooms. The view of our room was great, over looked the pool. The only concern with the room was I wish the air conditioner got a little bit more cooler inside the room.
The food: the food was very good to be a resort for them to be cooking everyday to the multitude of people I expected the food to be par but some nights exceeded my expectations. The rodeo grill had steak that was amazing!!! The buffet was touchy but I did like that it had a theme every night so it switched foods so your weren’t constantly getting the same options. Tacos were good. They had hibachi which you had to make a reservation for but if you got one it was tasty. The Italian was also tasty lobster pizza was delicious.
Drinks: we’re good did taste a little bit watered down but just took shots of drinks instead.
Service: overall service was good very polite. We didn’t get our welcoming champagne like promised but wasn’t upset it was busy when we got there and the unlimited drinks made up for it.
Night life: they had something to do every night including a club. We took a taxi to go downtown to the strip to experience more clubs which was nice and not that expensive with a big group to split the taxi.
Overall a positive experience that I would say everyone review!

1 Kelsey J - 4 months ago

GROSSLY MISREPRESENTED 5* resort.

Booked at the Platinum Princess Yucatan for our 10 day honeymoon and only lasted 24 hours. Would rather go home and skip out on our honeymoon than stay at this resort.

Beach: we were warned that the beach may have some seaweed but we did NOT expect that the beach would be unmaintained, over grown with vegetation, and invaded by a dense layer of seaweed that stunk. Beach ultimately was not usable. Neighbouring beaches were way better.

Rooms: we arrived to our room without a loaded mini-fridge, hangers, or towels. We then quickly found out that our bed sheets were soiled with multiple brown stains throughout. Outdoor hot tub was stained with rust. Outside our door also lived a tribe of ants. Overall, would describe the rooms as minimal and grimy with questionable cleaning.

Service: slow and non responsive service. Staff were not very friendly and did not look happy to be working. This included front desk staff, bartenders, housekeeping, etc.

Food: only ate at the buffet once due to our skepticism around cleanliness and sanitation. The only “safe” food seemed to be the pasta that was made to order. Drinks were gross - most likely due to the very cheap alcohol that was used and being watered down.

Overall resort: this is NOT a luxurious 5* resort. It severely lacked cleanliness. Aunts and flies all over, mold throughout, algae everywhere you step, holes in ceilings with uncleaned debris for days on end. Dirty dishes were left around entire resort, as well as empty cans and bottles.

The resorts only redeeming quality is that they did eventually end up refunding us our money for our unused nights.

We will not recommend the Platinum Princess Yucatan resort, or any Princess resort for that matter, to anyone and suggest that the rating be demoted to a 2* in order for the resort to be properly represented.

5 Jess F - 3 months ago

A Grand Experience with Princess!

We booked a platinum room and we were very pleased with the walk out balcony and pool view. Our room was modern and well decorated and stocked. They even added a welcome decoration for our anniversary.

We enjoyed everything from the pool and lobby bars, restaurants and daily events and amenities. Staff were very friendly and graciously accommodating with any questions we had. Concierge team explained shuttle services and assisted with booking dinner reservations at sister properties as needed.

The large pool was always very active and lively full of fun and entertainment. We did not get to try the outdoor caged seating restaurant due to rain but it looks gorgeous. Our favorite restaurants were Rodeo for the steak and salmon, Tao for Hibachi, and the Italian restaurant was pretty delightful as well with very bug portion sizes. (Ask for half)

While the beach did have seaweed, the teams worked diligently daily to clear as much as possible from the shore.

We would most definitely return here again in the future, overall very good value for our buck.

5 Ann Kerr - a month ago

Fantastic experience at this hotel. The room was lovely, overlooking the pool. The staff were all wonderful, even for our safety; if we were leaving the hotel, they ensured they knew who we were going with and the expected return time. They treated my husband and me well; they provided our every need was met. The staff in the restaurant was terrific, especially our waiter; When he found out it was our anniversary, he made sure that we had a romantic dinner for 2. The food was good too, a lot of varieties. I highly recommend this hotel.

5 Krystal Vaughn - 3 months ago

This resort was amazing!! The aesthetics of the resort is absolutely breathtaking. We were so impressed with every single employee. David at the front was super friendly he made you feel like he’s known you for a long time. The cleaning crew did such a good job. The food was great the drinks were great! The foam party was my favorite part of the trip. The only downfall is the seaweed in the beach at the resort but that’s out of there control. Many many many pools! Would most def stay here again!

5 Stephen Joaquin - a month ago

This resort was so beautiful and tranquil. The food was good and the staff were very friendly and accommodating, however their English much of the time wasn’t very good. They had many activities to do at every hour so you are never bored. Really my only complaint would be that the coolest ac setting was 72 degrees. It definitely beats not having ac at all but every night I pretty much slept with no blankets. I would definitely recommend this place!

4 Ashley Demps - 2 months ago

EVERYONE and I mean everyone was very friendly and super helpful at this resort. We felt like we had everything we needed. And the resort was beautiful inside and out. The only reason I have it 4 stars was because of the food. Resort good is never the best and while they had some good options its still resort food. Housekeeping came daily which was nice and the drinks were good and refreshing. Would definitely recommend to anyone visiting the area.