Solymar Cancun Beach Resort

1 Ana Zaragoza - 2 months ago

I called the hotel to see if I can check in earlier they said check is at 3pm. Therefore, they had us go to the buffet until our room was ready. The Buffet doesn't have that great of a food plus there was flies around the food .By the way when you check in they charge a fee for removal of the seaweed. Even though there is so much seaweed in the beach you can't even get in!. The hotel looks like its falling into pieces. There's mold on the walls. You can hear the water from other rooms through the wall. The beds are uncomfortable, you will wake up with back pain. There's a lot of noise due to construction they are doing. Overall do yourself a favor and stay in another hotel if you want to enjoy a relaxing vacation.

1 Manuel Fort - 4 months ago

Stay somewhere else. If you want a similar price hotel go to Hotel Dos Playas.
The snack bar here is always closed. The rooms are clean but noisy, the hotel is not clean. There’s cockroaches on the hallways and the ceilings are caving in with water leaks. The only restaurant is closed 3 hours a day and good luck finding something to eat. The drinks are good but that’s it.

3 JOE - 2 months ago

Hotel is just ok. On the older side. Finding your room is a nightmare. Right on beach but beach is terrible. All seaweed. My room was an Airbnb and was excellent. Hotel is VERY far from the action. This is a family hotel. No music at pool either.

4 Sandra Christian - 2 weeks ago

Loved the room, very clean, clean towels everyday. Staff were very helpful and polite. Special mention for Alex very helpful in making our stay perfect.

4 Chaz C - 6 months ago

Nice hotel/resort. I stayed at an AirBnB here, the room has everything I needed and my only concern is there were some bedbugs. Not enough for me to freak out, I just killed them with a tissue whenever I see them, and haven't seen any today, but saw quite a few the other day, I'm not worried about sleeping since my bed doesn't seem to have many crawling in it, probably a few during the night - but at an averagely priced place like this, it's going to have some stuff like that. I enjoy the area, the pool and beach is nice, and you can swim in the ocean. Close enough to convenience stores that you can walk, buses also right nearby.

2 Maria Prieto - 6 months ago

Good: beach access, chill area, great location. Main areas were okay.

Bad: bad food and lack of customer service. If you ask for something, they won’t help you unless you ask 2/3 times. They didn’t provide room service to our room (we were staying in the hotel part), towels were never changed, you have to ask for new towels in the front desk. The shower in our room was broken, I asked to have our room changed and said they couldn’t do that. Then they offered to send a technician that never showed up. I asked to get the shower fixed for three days in a row and nothing.

3 Peter Krokavec - 3 months ago

Bang for your buck, but we did have a cockroach in our bathroom on our second day. 4 days to go still, hopefully without any other uninvited guests