Crown Paradise Club Cancun

4 Beth Calvert - 5 months ago

You won't find a cleaner hotel with friendlier staff. However, this is not a 5 star hotel, the rooms and general feel is dated and the buffet room is very clinical. The breakfast was lovely with a good variety of Mexican and continental breakfast but dinner was very samey and there was no description of what the food was. Very basic and lots of stuff that didn't really go together although it was always well stocked . The steak restaurant was lovely and the staff were attentive. There was little entertainment. The pools were lovely with a great variety, especially the children's area. The room was spacious but the bathroom was dated.
As a single women travelling with four children under 10 I couldn't have felt more welcome and safe. As earlier mentioned, the staff were spot on, so so welcoming and we really enjoyed our stay, just a shame about the food and the entertainment.

5 Kelsey Chavalas - 6 months ago

Fairly clean. Staff were very kind, lots of staff around if you need anything. Dinner restaurant menus were great, breakfast and lunch buffets were decent. All good related activities required a mask. Beautiful views and several pool options! The beach was not very wide, just enough room to lay out, swim or walk, not much room for beach activities. Overall great experience for a good price.

5 Q Jones - 3 months ago

We had the best vacation here last week
11 year old and 9 year old twins and no issues slides were fun and fast enough for kids and adults
Beach steps away by a few entrances
2 pools big enough for everyone to fit and have their space
Food and drinks everywhere
Another local beach a short block down 5o walk to
Vendors on Tuesdays Thursdays selling more authentic goods so buy here with those vendors then what you find outside the hotel on the excursions. you can tell by the weight they sell better products in the lobby vendors here then outside much heavier and sturdier painted items as well.

Our room was on the 1 st floor which is technically the 2nd floor did hear downstairs but didn't prevent us from sleeping

Will definitely recommend

5 Robbie Carlisle - 3 weeks ago

This was our first all inclusive resort experience and it was great! This place was made for kids. Nice pools, fun water slides, and lots of food! The buffet is solid. They don’t put out bacon in the morning until later which was frustrating - some of us want bacon at 7 AM. The restaurants were good - Wayne’s Boots being the best. The reservation system for getting into a restaurant is a mess but not a big hang up. There is a hamburger/hot dog bar by the infinity pool that serves all you can eat burgers during the day - loved that feature. The kids club is nice and they put on a daily activity at 11 that our kids enjoyed. The two areas of the resort that need better AC/ventilation are the on-site gym and the Jetix gaming area. There is a golf course nearby - quick taxi ride. If you book through the resort concierge, the course is $125 for 18 holes with a cart and food/drinks included. Bring your own clubs if possible. It’s a well kept course and it’s tough - bring lots of balls and stay away from the gators. Overall, this resort was clean and had beautiful ocean views. I’m sure there are fancier options out there but this was great for our first all inclusive experience.

4 isaacc _18 - 3 months ago

Friendly service and clean hotel! We had a pretty good time and we enjoyed most of the amenities but the quality of the food was average to poor. Also you must make a reservation to eat at any of the restaurants thats not the buffet but the problem is they never answer the phone so you can make a reservation. My group and I called the restaurant reservation extensions a total of around 10 times throughout the different days of our stay and at the times they stated which was from 8am-2pm and they did not answer a single time! Overall we had a good time but cant give 5 stars for that reason.

1 Brittany Hawkins - 5 months ago

Pros: budget friendly, kid friendly
Cons: the food-The buffet is disgusting, the food at the restaurants are not good quality. The steak I had tonight was fatty and thin. The shrimp I had last night was almost see through. It’s just low quality food, I don’t know how else to word it. The flavors seem a bit off too, I think that may have to do with Mexican vs American tastes.
The beach- The picture online showed a big beautiful beach, the beach is only long enough to fit one chair. It’s so small, now I’ve read this is a problem throughout Cancun not specific to this resort alone. But it’s very misleading when the pictures online show a huge beach.
Organization- there is a definite lack of organization when it comes to this place. One person tells you one thing, another person gives you a different answer. There are no menus to the restaurants unless you go in and scan the QR codes. There are no maps given to you, you have to find things on your own. There are no schedules of shows you have to ask the concierge to see what the show is. I’m in my room now wanting to book something at the spa but I’d have to go to the spa to see what they offer. There’s not a spa service menu in your room or even a room service menu. Also to turn the bathroom light on you have to insert your room key into a slot by the door. Which is fine, but it wasn’t explained to us at check in. And every time we tried calling the lobby they never picked up. When we went down, they explained it to us. But that should be something said upon checkin because it is so bizarre.

3 Harmony B - a month ago

The buffet food is not good at all, all my family members including myself got a stomach ache after eating there. So I would stay far away from that. The restaurants were good but hard to make reservations for so I would make the reservation well ahead of time. The staff is very friendly and willing to accommodate any needs you may have. There is so much to do at this resort and had an enjoyable time there. I would say the rooms are very outdated and during my stay there, everything smelt like paint which ultimately gave us all headaches after awhile, even the hallway smelt like it. After talking to the front desk about changing rooms they did nothing and had to keep the balcony door open to try to air out the smell which is not ideal with the weather outside. Overall it is a nice place but had some down sides.