GR Caribe by Solaris

4 Brittany Burchard - 3 months ago

The beach was amazing, the staff was friendly and kind, and the hotel was very clean. We enjoyed our stay here, and don't feel like we missed out on anything. Our children enjoyed the kids club and the buffets, and they were THRILLED to be able to order room service! Getting to access the Royal Solaris next door was great, and we walked back and forth regularly, utilizing both locations regularly. The GR Caribe is a quieter location, from what we could tell, and it was nice to have options. The food choices were tasty and it was easy to get food when we were hungry.
That being said, I would say it's in need of some updates. I read reviews saying the walls were thin and kind of wrote them off, but in fact, we could hear the conversations of our neighbors word for word. I loved that we could hear the ocean, but soundproofing would be great. The rooms didn't have very many outlets, and offering only double beds was not ideal. It was difficult to figure out dinner reservations, so we just stuck to the buffets, which were tasty and our picky kids enjoyed them. But I wish there was an online way to set things up and see an entertainment schedule, which I've had at other hotels.

Overall, a good stay for the price, would stay again.

4 D3AD L1F3 - 2 months ago

Stayed here 6 nights. Absolutely had a great time. The reason for the 4 stars instead of 5 is because dinner reservations are needed all the time. It is especially hard to make reservations when you have to walk to the next resort to make them. Going up 2 flights of stairs and then returning back. It was a hassle. Other than that, service was phenomenal. Also, please fix the elevators, there are no sensors so they close very fast and you have to push the doors very hard to get them to reset. This was scary because we had a toddler with us.

1 Ana Gallardo - a month ago

We were a party of 9 for a total of 3 rooms each, staying this past week (Sept. 4-8) . Check in took longer than I expected but in the end we were checked in and given our rooms, rooms were clean and sanitized. This is not our first stay at this hotel and we enjoyed it before with no issues. Staff is friendly, service by them was great, amenities as expected. Our issue and I believe the most important when traveling anywhere, came when one of our rooms was BROKEN into on our second night. One of our rooms was located on the first floor right off the beach and someone pried open the window (not just to our room but the room next door too) and rummaged through all of the luggage and bags plus the drawers were opened. One of our main concerns were the passports, which luckily, were left on the dresser. That was our error as we should have left them in the safe but we ever imagined something like that occurring, lesson learned. Now we are aware that something like this is not something the hotel can prevent 100 percent however, their response was what ultimately ensured that we don't recommend or return to this hotel again. It was unnerving and worrisome to have something like this happen at what is suppose to be a safe hotel, especially with kids traveling with us. Yes, security came, a manager came and another room on a higher floor was issued but that was really it. We reported the missing item and when the manager received approval to issue reimbursement, she requested another form filled out and signed stating we received reimbursement for the stolen item and made us sign 3 times because the signature did not "match" to the passport in hand, which clearly also had a picture. The whole process was messy and took time out of our vacation, a huge inconvenience. We asked if maybe we could be issued a complementary night to make up for the shock, process, and inconvenience and they said no because they had reimbursed us for the stolen item (value under $150). We are going back to Cancun in December and will NOT be staying here, despite the fact that we loved the staff, especially the dinner staff from their buffet restaurant.

0 Verified Hotel Guest - 4 months ago

Positive: Love this hotel and facilities. It's right on the beach and walking distance to a few things including bus stops. The staff are amazing with exception of front desk. Everyone else was great! Negative: Horribly thin walls and wifi service. This is more for partiers or people who love loud noises, crying children from 12am to 12pm. No one knows how to close doors without slamming them, so installation of soft close would be nice.

4 Diana Eichholz - 5 months ago

The staff is friendly and accommodating. Over all the food is good. The only issue I had was that on the menu when it listed beef tenderloin, it ended being flank steak. Those are 2 totally different meats which everyone knows that. When people order beef tenderloin they expect a tender, and juicy piece of meat. Its kind of being untruthful. On the bright side their cream soups are great and alot of their chicken dishes are delicious.

0 Loretta - 6 months ago

Positive: The staff is INCREDIBLY kind and helpful! The resort is clean, the ocean view is beautiful!!! Make sure you visit the sister Olaris hotels while you are there. You have complete access to all 3. The buffet at Royal Solaris was yum! Negative: DO NOT book a room a day early and not check in that day. Your room will be sold to someone else. I came with family, they put us in different hotels because my room was sold to another customer. Its a complete scam how they work hotels here in Mexico.

5 Lorraine Mendoza - 5 months ago

Very clean!!!
Lots of help around, you can see workers doing extra and beyong wiping behind chairs, scrubbing fountains and walls. Just wow!
Our room was cleaned everyday as well.
Food is excellent! Lots of restaurants and entertainment!
The shore is cleaned everyday from seaweeds.
I am impressed and will definitely come back!