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Sydney Kester -
7 months ago
ATTENTION! DO NOT STAY IN ROOM 2405 BUILDING B (Teresa and Desmond’s Airbnb). The AC didn’t work in the master bedroom, the outlets were installed upside down so all of us were left scrambling trying to charge our devices, the water bottle wasn’t connected to the fridge, and there was only one card and one key for four people. How is someone supposed to have no AC in this weather?
When I told her about these problems she ensured me her supervisor “Mrs. Fidelia” would accompany the repairmen while we were in Tulum (I told her we were taking a day trip and wouldn’t be at the apartment). Because she was acting suspicious, my friends and I decided we didn’t feel comfortable having random people in our accommodation, so we stayed to oversee the repairs. WOW I’m glad we did. Two men show up WITHOUT “Mrs. Fidelia” and we had to explain the repairs to them because clearly she never properly explained the issues with the AC nor with the water. As we were literally walking out the door to check out two more “repair men” walk up to fix the water. Too late. My husband helped one of the first repairmen fix. Guess who wasn’t accompanying them either? “Mrs. Fidelia” never helped us or supervised these men like Teresa claimed she would. Upon trying to get a refund for this terrible experience, she lied to Airbnb stating we were still in her apartment WHEN SHE ASKED US TO LEAVE. I have proof of a receipt from our wonderful place in Tulum with our wonderful host there. ❤️ How can a person be in two places at once? Notice the date on the screenshot from the Tulum Airbnb started the day Teresa kicked us out. This experience ruined my trip and wasted so much time trying to find a new place on short notice and relocate. I would hate for anyone to experience this as well so please take my warning. I have attached proof of our conversations that validate her lies. I also attached pictures of proof that we were in Tulum and NOT at her horrible place.