Grand Palladium Costa Mujeres Resort & Spa

4 Shionna Davis - 5 months ago

This place is the place to be specially for first time travelers in a foreign country. When the say “All inclusive” that’s exactly what they mean. The have free drinks alcohol and non alcoholic drinks, family sections, adult sections, bars and food places that’s with the hotel you can go to for free. When we went to downtown we got discounts because the hotel we were staying in. This was price worthy for sure because for 1 week we only paid $1,680 for the hotel u0026 our flights were $231 with checked bags with frontier. Everyone is super helpful u0026 if there was any issue even a small one the manager is super helpful. Safety is a priority for me so the fact that pick up u0026 drop off comes with the price, they have their own taxi service who waits for you for up to two hours at no charge. Literally everything is free, but of course tipping is key. We had the junior sweet with a view u0026 the rooms cleanliness was superb. They had carts that pick u0026 drop you off if you need to travel a distance. Waiting could be annoying u0026 if you don’t tip and you get the same person they are PETTY. The food was average, but it was free. I’m a foodie so good food is a must u0026 I had to go outside the hotel to get that. I expected authentic Mexican food at least somewhere in the hotel, but to no avail there wasn’t u0026 that was the biggest complaint I had personally.

4 Jen Esc - 2 months ago

The place is very nice and so are the views! Service was good but the little cars that drive you around were not always available. Also, not sure I'd they're still catching up from the pandemic but a lot of the places were closed. The room was very nice and spacious and the mini fridge was always stacked with drinks so that was cool. My kids really enjoyed the pools and the kids club.

5 Dharmesh Patel - 3 months ago

Amazing resort, we went there with the entire family we were a party of 10 and everyone had an amazing experience. The food was great, we really loved the Italian restaurant out of the selection of 11 restaurants, booking restaurants for our group size wasn't an issue. The staff were friendly, however make sure to take change with you for tipping. The resort itself was very clean, they had nighttime entertainment for kids and adults, the beach was great but we had a lot of weed in the water which we expected at the time of year. Overall, I would highly recommend it and we will be back!

4 Khushboo Desai - 6 months ago

Overall, our experience was good. The resort is beautiful and having two transportation options to get around was a bonus. Our junior suite was spacious and facing the main pool. Staff members were friendly and did their best to answer questions. It would be nice if resort offered better vegetarian food options.

But we had some challenges during our stay:
- The phone in our room was mixed with another room. This was very frustrating as we received multiple calls for other guests. We also had to explain to staff that we didn’t order any room service. When we ordered room service, it took over 2 hours to get our items.
- Resort could do a better job with cleaning the room, including replacing towels and other toiletries. We requested our room to be cleaned thoroughly because it was dirty but housekeeping didn’t clean it.
- Upon arriving, we were forced into a sales pitch about the hotel’s travel club/membership. They made this part of the general check in process. Due to this, we weren’t able to grab anything to eat for awhile – we had to literally explain that we were hungry multiple times.

4 Lorna Sargent - a month ago

Stay was really good. We came during some construction in our building which cause some unpleasant smells in our room but everyone needs to upgrade and renovate. I think we were there in a low time

The activities were great. We had so much fun at the pool with pool volleyball. Food was good. We had an amazing morning yoga class with Chloe. Thanks Chloe!

All in all a great family vacation was had by all

1 Jackie Trejo - 3 months ago

I am extremely disappointed to have to write this review, but I want to be as transparent as possible for families that are thinking of booking with here:

Customer service is extremely poor all over this resort. I am fully aware that the world is experiencing a shortage with staff, but I had never experienced this type of service in Quintana Roo. Three plus hours waiting for food when we call room service (which is not included in your all-inclusive.) it becomes a nightmare when the food is for the little ones that get sick also thanks to their lack of attention to cleanliness. My son got hand, foot, and mouth, which also made this experience the worst.

I tried taking some of my dinner back to my room because my son was being fussy/ I didn’t want to ruin the other guests dinner, and they said I could not do that and had to call room service for food… that was not cool at all since they rather waste food and also have me and my kiddo wait for dinner in our room (which again, takes forever.)

The beach is so dirty. Cigarette buds everywhere, cups, etc. Not kid friendly or even pretty for it being part of the Mexican Caribbean.

The main pool does not have an ocean view. The poolside service also takes forever. They probably have two staff members tending to the entire pool area.

Transportation: you literally wait 20+ minutes for their carts to pick you up and transport you from your building to breakfast, beach, etc.

I am so disappointed and we will definitely not be coming back to this “resort” or any of their affiliates again.

5 Caitlynn Barkley - a month ago

My husband and I just enjoyed a wonderful week at this beautiful resort and we will most definitely be back! The resort was breathtaking! The staff was always super helpful and kind. Connie, Angie and Marie at the Zentropia Spa we’re AMAZING!!! And also David who helped us make a reservation for massages was so kind! All of the waiters and bartenders at the main pool always took care of us and made sure we always had a drink in hand. The restaurants we were able to make reservations for were delicious and did not disappoint and the buffets were also really good. There are so many activities throughout the day/night we were never bored. Such a relaxing week at Grand Palladium can’t wait to go back!