Villa del Palmar Cancun Luxury Beach Resort & Spa

4 alex macchia - a month ago

Great resort,wonderful rooms, ours had 2 separate rooms and 2 bathrooms with a huge balcony with tables and a hammock. Roo. Service tool about 30min to deliver. The pool is very big and nice, and very well maintained. Poolside service is awesome and staff came often to ask if we needed something. Restaurants are very decent( we didn't like the Italian food but it might just be us). Alcohol selection is excellent.
The only complaint we have is that the pool in some spots has tiles right next to the edge if the pool. Those tiles become very slippery when wet and our daughter slipped and hit her head and left eye area and had a bruise for the whole vacation. Other than that it's a wonderful resort.

2 Jennifer Rice - 2 months ago

I bought this as a deal on Travelzoo but honestly wished I spent more to go to a better resort. This did not seem like a 5 star resort. Check in was very chaotic and loud. We were then sent with someone who immediately tried to get us to attend a timeshare presentation. The elevators often didn’t work, there was only one option for breakfast, and the bars didn’t open until 10 which meant we weren’t even able to get water until that time. There was SO MUCH seaweed when we went in June that we didn’t get to see crystal clear water and didn’t even get in the ocean. The do try to maintain the seaweed but there’s just too much. Food was pretty good but they made you sign a check with every “purchase” although it was all inclusive. The positive: staff were all very friendly and the guys at the beach bar were awesome!

5 Karim Abdullah - 2 months ago

Nice resort for family. Nice rooms and staff. We had the all inclusive pricing so everyone enjoyed the unlimited food and drinks. The only thing I was not happy about was the extra "environmental fee" that was tagged at our check out. Even though it was not much, but I think it should have been declared unless I missed it in the fine prints. In general, all good!

1 L. G. C. - 2 months ago

We were in the area the night before and a friend recommended us to eat at one of the restaurants in the hotel. We stopped on our way home and we were told that we could go ahead and have a table, but since it was so close to closing time, our of respect for the employees we decided to come back the next day. So the following day we left our hotel and made it all the way out there just to be told by the gate person that we couldn’t go in. He called someone inside and was told the same thing. If you are not staying in the hotel you can not eat at their restaurants!!! What kind of craziness is that? Is that how you promote your business? By denying entrance to what could be a future client? Let me put it this way, we were so discussed with the treatment that we even refused to use the taxis that they had at the door and just got into the local mini bus and had a blast on our way to the local taco stand that another passenger recommended. Better service, better price and who knows maybe even better tasting food…

2 Gabriella Monte - a week ago

Beautiful property and room. However, a few things have brought the rating down. For one, it's a family-friendly resort, but there is not much to do past 10 p.m. It can make it boring and found me and my bf in the room for most nights. Another problem is that when we ordered room service, it took over an hour to come, it was cold, and hair was found in my food. It also took more than two hours for room service to come to clean up the glass that was spilled on the floor. We were told to wait in the room the whole time and we were not allowed to leave. We called them multiple times to come up but were stuck in the room. The food was good and they have a variety of options, but my bf got food poisoning from one of the restaurants. Lastly, since I and my bf are younger, there were two instances where they have tried to take advantage of us. One being, transportation up front tried to increase the price of the taxi even though we took it the day prior and the guy told me the rates. The next day when we actually took it again he told me a higher price. I then said something to the taxi guy who dropped it back to the original. The next instance was booking the excursion where we were stuck in coco bongo till 3 am because one of the ladies at the front desk told us the wrong info and no one came to pick us up. We had to pay for our own taxi back and when we went back and told them this no one wanted to pay back just for the taxi. They said there was nothing they can do for us.

4 Michael Spaid - 2 months ago

We had a 2 bed room beach view on the north side of the hotel from level 5. Food was good picture are from the center Mexican restaurant. We did have to ask for a room change. Levels 1 and L had a view of the restaurant wall not the beach. Maid service was great they even did turn down service. The beach did have a lot of red sea weed but the sand and pool was great. We had a bad experience at the gas station across the street, and cab prices were high so if you want to get to town plan according. The main high way was also under construction so plan extra time to get to the air port.
We are owners at the resort too. Hopefully this helps you.

5 mark lozano - 5 months ago

It’s our first time here and we enjoyed every moment of it. The staff and the service is great, very friendly and professional. We feel as if we were part of the family . We will miss coming here but we will be back for another vacation and this time with more family members . The rooms are very spacious has a balcony a hammock , a table to have coffee . Everything you could ask for, it’s there . And every time we ask for help , they help us right away and that’s how it should be . Please please please keep up the good work everyone and thank you ! For having us ! God Bless you all!