The Hacienda at Hilton Puerto Vallarta -All Inclusive

1 Syvondia Bailey - a month ago

DO NOT STAY HERE!! The only thing 4 star about this motel is the friendly staff. They were great!!

Notice I didn’t say resort. It gives all motel vibes. It’s super tiny (maybe two acres in total) and in desperate need of a total demolition and rebuild. The rooms were even small. All of the amenities, beach, nice restaurants, gift shop, excursion bookings, etc. are located at the sister resort next door, not on the Hacienda property. There were iguanas pooping in the pool like it was the norm. Gross!

The only good food was breakfast. Lunch and dinner, don’t even think about it. I would have rather packed a lunch from the US. Speaking of food, it’s not “all inclusive” as it suggests. You are charged $8.00 each time you order food to your room. That’s not all-inclusive, AT ALL!

Also, the “adult only” attraction is a flat out LIE and a way to get adults to book it. There were children in the pool almost everyday during a 4 day stay.

I reiterate, DO NOT STAY HERE!!

5 Muntansir Hussain - 6 months ago

Overall really impressed with the hotel and the service, we stayed at the Hacienda at Hilton. One of the stand out features was that my partner and I don’t drink at all so we ordered virgin cocktails and not once did they fail us! We have been to places before where they had accidentally served us alcohol, but here they were meticulous with orders and they got everything right every single time.

The private beach was nice. There were also 3 pools to choose from, each with their different vibe and views. Of the 3 pools, our favourite was the main pool at the adults only Hacienda, as it was the warmest and had a good mix of sun and shade. The service pool side was excellent too.

Also, the rooms are huge and clean. The bathroom is big enough to rent out. Sheets were always clean and fresh feeling. Excellent selection of restaurants and huge spreads at the buffets. Although our favourite thing to order was probably the fish tacos at the pool. In addition, the resort is close enough to walk to Puerto Magico, where a lot of the water excursions leave from. The bus stop to get to the rest of the city is close by too.

Very happy with our stay in Puerto Vallarta overall!

5 Warren Nell - 3 days ago

We stayed at the Adults only Hacienda for a week and were absolutely enthralled by the experience, our room was beautiful we had the swim out which was great if you wanted to avoid the big pool, Let me just say the service was out of this world, Juan at the Pool. Donaldo at front desk, these guys could not have gone more out of there way for us.

I highly recommend the Hacienda, its a bit more exclusive than the Hilton hotel but you can use all the facilities there including the additional restaurants which brings me to the food, the only let down we had was the French restaurant all the others were decent enough for a hotel restaurant.

Thanks Hacienda and your team, we will for sure be back early next year.

4 Krystal Crawford - 4 months ago

The Hacienda is a really good resort, we loved our room with a whirlpool tub. the food however was not our taste. Didn't like that we needed to make reservations in all the restaurants. We could definitely understand if 1 or 2 needed it daily but not all. The lunch buffet at the pool was decent and their guacamole was excellent. The service at the Hacienda pool was top notch and we LOVED Juan and Dulche. The gentleman at the front were very attentive and on point. The service at the Mediterranean Restaurant was below par. They pushed you to order when with some friends even though they were not busy. Overall the score is based on the pool service (which would be a 5)

2 Brittnie Casado - 4 months ago

I am really torn at this time. I will start with the pros.
PROS: The resort is beautiful, the pool is nice, the greenery is amazing, the rooms are just as pictured, very clean, minus the mosquitos. We reserved and paid for a swim up pool in our room, which was great to have, especially when you did not want to be at the crowded main pool. Someone cleans your pool daily. The staff was extremely nice on all the premises. You do have a refrigerator in the room that is full on beer and water that you can drink as much as you'd like. When we did get reservations for a restaurant the food was pretty good, the Mexican restaurant (La Catrina, i think) was really good, THE BEST. The sushi on the rooftop pool was pretty good, but more options would be kind of nice. They do sell cigars at the store on the Hilton side and there are signs that say "no smoking", but everyone smokes cigarettes. They have cute iguanas named Bobo, Pepe, Jennifer that join the pool area everyday around lunch time. The iguanas are really nice, but will eat your food.

CONS: Our room had plumbing issues. The shower water would not drain which we reported at least 2 times and no one fixed it, there was no hot water, also reported and it was not fixed, so this lead us to taking bird baths in the tub with hot water. Upon check in, in our case about 4pm, they do not tell you that reservations are not accepted beyond 5 pm, so once we settled into our room we went to find a nice bite to eat, we could not get reservations anywhere as they all said they were "booked" and they were pretty much empty, leaving us to eat at the buffet, which the food was picked over and flies were every where. PLEASE MAKE RESERVATIONS AS SOON AS YOU ARRRIVE! The food options by the pool are just ok. I wish they had authentic tacos. In the mornings the hallways were so loud as there is cobble stone on the ground so you can her the carts rolling over the stone, so take ear plugs. Their social media shows top notch mixologist making drinks and not once did I see a mixologist making drinks that were as exquisite as shown on social. Room service is $8 and if you are paying for all inclusive that should be included. When housekeeping is cleaning your room they keep the door open, allowing the mosquitos to enter the room. My back looks like I have the chicken pox. the Wi-Fi is TERRIBLE. Did not work in our room at all, only in the common areas. About 24 hours before you depart you MUST take a COVID test in which they send you off-sight and you have to pay for transportation to get there and back. The pool in our room had lights in the pool but no where to turn the lights or the jets on. Besides the occasional weddings there was not much activities going on the resort. The beach area is a nice size, but if the vendors did not bother you and they cleaned it thoroughly, it would be better.

4 C. Ko - 5 months ago

Many room options to fit families size or special occasions.
We booked the swim up room, great privacy from the public. Unfortunately because the lack of sunshine during the day, water temperature is okay warm enough during noon to early afternoon.
Staff are super friendly and accommodating. They are always willing to go above and beyond to assist, from front desk, to housekeeping, from pool side towels attendants to restaurants staff. Great people !
Food is a bummer. Average to low quality of food and variety.
Location is best. Close to airport, but surprisingly no airplane noise. 5km to old town. Great beach front and views! The O'West sushi bar is little hidden jewel. Perfect location in the resort for sunset and romantic IG shots. Too bad they close at 8pm. It'd be great they would extend it till 9 or 10pm.
Only recommend the Hacienda side, where is adult only, unless you enjoy the unbelievable amount of kids screaming and yelling on the regular Hilton side. Personal preference

1 Jordan Maya - 3 months ago

The worrrrrstttttt

Read the bad reviews and believe them. I read them and thought the reviewers were stuck up and picky

The food is Awful and bland. I’ve ordered Uber eats three times since being here

It’s a bait and switch situation. The hotel needs MAJOR repairs and the staff is so stuck up and rude. No attention to detail.

The beds are not made daily even though we leave a tip daily. The shower and AC do NOT work. Properly. Rooms smell musty.

The staff at all the on site restaurants obvi don’t want to be there. We tipped generously PREVIOUS to any service and they took the money and just didn’t care about providing any service. Food was either over or under cooked. It’s obvious that they freeze the food and reserve it. Gross.

All the Pools are set to 90 degrees and feels like a cesspool. People dropping drinks and food in the pool constantly, and one woman even PUKING in the pool.

This place is HELL!!! Stay away