Hilton Puerto Vallarta Resort

2 Edita Kovaliukas - a month ago

1. We arrived at 4PM. (check in is at 4) Our room was not ready. We went for a quick bite while waiting for our key. Once we checked into our room - it stunk! It smelled musty and with some kind of chemicals! We booked a room with a garden view - and all we could see was loading dock and barrels on roofs of whatever it was... definitely not a garden view! Maybe garden view was supposed to be within the hotel?.. that was also non-existent because of the construction work and falling apart ceilings? I asked the front desk if they could change the room. The manager was able to move us to the higher floor. The room still smelled musty, but at least it did not stink. And because we were higher up, we did not see barrels or loading dock!
2. Food - the buffet was okay. After two days being at the resort I got so sick that I spent the entire day throwing up (and so did my son a day later). There was another family as well that went through the same... We made the reservation to the Italian and French restaurants. Italian was okay (definitely less than mediocre... ) and french it was just not edible... Sushi bar - beautiful views, but extremely long wait for not such a good food.
3. Kids club was not even open and there were no notices that it is not operating.
4. Pool area - it was so beautiful! However - the noise level in the afternoon - wow! Not only there was music playing by the hotel, there were at least another 2 large groups of people that brought their own speakers and had music blasting at the same time. Not very relaxing!
There were large groups of people and lots of drinking... If Hacienda and sushi bar are restricted for kids - perhaps this area should be more monitored and be adapted for families with smaller children?
5. Staff was great!

4 Brandon Taylor - 6 months ago

I booked a room here for a nice celebratory get away and have a chance to disconnect. I picked one of the rooms with a Private Pool, and while it was only mine, it was viewable by people walking the beach. It didn't bother me it was less than 3 feet deep, I was hoping for a bit more privacy. Room service costs a fee, but it is not much considering it is all-inclusive. The staff in the lobby bar and the lounge were very helpful, and there was more available than I took advantage of. But this trip was about relaxing and not feeling rushed or needing to do things. I returned home in a much better mood and ready to get back to day-to-day life. I will definitely return!

4 Tijil Agarwal - 4 months ago

The location is great and close to everything. Quick 10-15 minute ride from the airport and same time to the old town. Staff is very courteous and friendly. We liked the food most of the time. The property is very well maintained. Best part was our loft view room with amazing panoramic view, it’s a steal at the price we got it. The sushi bar with infinity pool is the best place to hang out on the property. It’s adult only though but the views are great. Only reason I took of one star is because one out of two elevators was broken throughout our stay, and second one broke down on the last day of our stay. It shouldn’t take this long for a hotel to fix their elevators and when the second elevator was out, it was a big hassle and long wait times to go to the room and back. Such a big hotel should take several days to fix elevators. Also water went out for few hours one day and it took Hilton some time to help us out.

5 Celeste Lozano - 3 months ago

Our room was great! We got a pool and ocean view room that was absolutely beautiful. Guest attendants left it clean everyday. Good options are excellent, we had a very attentive server every morning for breakfast we loved her, unfortunately did not get her name. At the pool we got Abraham as our server and he was also really attentive u0026 amazing!! Definitely bring tip money. 10/10 recommend this hotel. Family friendly but it’s also connected to The Hacienda which is adult only u0026 you can walk over too.

3 Sonia Barrientos - 4 months ago

I arrived on the 4/30/22 was given the wrong room from what I had paid for (ocean view) they put me in a different hotel the “Hacienda hotel” was supposed to stay at the resort side but the hacienda room was decent. I asked for room service, I didn’t get my dinner until 1 1/2 late and cold, the guy said “ we had late parties” as if that should mean anything to me, then he asked me to pay, wow! I tried to change rooms but I was told I had to wait till the next day. Then I was promised by a manager I was going to get an upgrade and a complimentary spa day. Then after 5 hours without a room, they finally took me to my dream room with an ocean view… my view was a hallway of the hotel. At this point, I was very mad and demanded to receive the room I paid for. I had to wait for another 1 hour, they finally took me to a room that I supposedly paid for (didn't look great) then the room they were going to give me for free (upgrade for sure). Now, this room did have an ocean view room but the room was dirty and beat up.

Fortunately, they made up for it with an AMAZING spa day! A bottle of champagne to the room, and they work hard to make our vacation better. The Service here is pretty good, I would've given them a 5-star but they need to be more organized with their customers and try to get it right from the beginning so there is no need to make up for it BUT I appreciate what they did for us.

4 Mikica J - 5 months ago

Well priced, good location, nice beach.
I’ve stayed in Puerto Vallarta a few times and have liked this hotel the most so far.
Spacious, clean rooms. Only problem was the elevators were often out of service and never seemed to get repaired.
Restaurants were good. Buffet offered a variety of food, we always found something good such as the fresh tacos, fried pork cutlets, cream soups, etc. Beer on tap was very good and the bars had a good selection of liquor.
Overall, I recommend staying here.

3 Jim Rubio - 5 months ago

3-Star Hotel with 5-star prices!
I stayed at this hotel for 7 days, in two different rooms. Many cons, but listed some pro's in the end:
Cons-
-One of the elevators was broken and made going up and down our room take forever.
-Check-in for everyone was after 4pm, no exceptions
-Very unorganized, they need better room logistics for reservations - We were told there were no rooms ready and us befriending the maid, was told there was actually a few rooms ready, but nothing to communicate to the front desk but a piece of paper. It's 2022 - get a tablet, even a Google document would greatly help organize!
-Rooms are on the pricier side, and don't feel it's worth the price. Shower was clogged up, toilet had flushing issue, walk-out pool heater turns off at night
-Only had 1 entertainment/show at hotel the entire stay (a Friday mariachi dinner, which they did a really great job here). Wish they did more.
-Dinner reservations didn't make sense, people don't show up and the tables are considered "lost". Saw plenty of tables empty.
-Very limited buffet choices with very little change on a daily basis. Also, only offered guacamole at 1 specific spot at lunch, no guacamole at all main spots.

Pros-
-Close to the airport
-Situated very close to the city center
-Clean beaches
-Staff was friendly and often attentive after giving a tip
-Heated pool at the hacienda side of the hotel
-Loved the separation of adult side and family friendly side
-Felt the place was clean