Krystal Puerto Vallarta

2 Meesha Sparrow - 2 months ago

I would have loved to give this more stars and struggled to give it two. Food was awful!!!. The only reason to buy the all inclusive is for the alcohol, although you can purchase it cheap at the store right in front of the resort. Bring your own wash cloths!! Silly but they don’t have any. Learn common Spanish phrases!! They barely speak English. They will hustle and hassle you every morning to buy a vacation package. Really annoying!! Checking in AND checking out is a NIGHTMARE!!! The lines wrap around and there’s only 1-3 staff helping. Their systems and processes are outdated so prepare to wait in the heat. Only one pool bar that is so busy! You’ll be waiting in line for a while. At the beach and even while you’re swimming, people will try to sell you stuff. It’s annoying! DON’T use USD. Convert your $$ to pesos or only use your card.

Other than that, it’s pretty standard room. You have to pay for bottles of water. They only give you 2 to start. There’s no microwave.

People are friendly for the most part.

I would NOT stay here again.

4 Marcy Garcia - 2 months ago

Very Clean hotel rooms, great views of the beach. Extremely large resort, well worth the price. We did not choose all inclusive because we wanted to try different food. The one time we ate at the restaurant the food was flavorless, they offered to make quesadillas and they were delicious. Somebody did puke in the pool and nobody seemed to want to clean it out. Everyone was very helpful. Checking in was a bit of a hassle and the lines were long with no airflow so that was aggravating. It would be nice if they had larger fans or AC in the lobby to make it more comfortable for employees and guests as it was very hot and uncomfortable. I will be back at another location Puerto Vallarta is not a city for me.

4 Joshua H - 2 weeks ago

Our room was very clean and we had a nice view of the beach. There are 2 buildings, the older worn down one is on the beach. The other is taller and depending on your floor you can still get a great view of the water. There are 3 pools on the beach. Food wasn't good, not horrible, just not good.

1 Tania A - 3 months ago

I recently stayed here and had one of the worst experiences ever. Not only did they make us wait in an overheated room while checking in but as soon as we got to our room it was filled with sand and filthy! The receptionist at the front desk convinced us not to get a one by the beach because it would be more noisy. The room where he placed us they were playing music until 11pm. It as incredibly loud and hard to sleep through. We never received towels to even take a shower or dry our hands! I will definitely not be returning. It’s sad that I traveled so far to receive just awful service.

3 Jazmine Orozco - 2 months ago

My husband and I stayed here for a week and it was an ok stay. Cons were only 2 restaurants were open. They are buffets and it’s the same food. The food was bland and not all that good. I was over it after 2 days. The restaurants they have on the website are closed. Lobby is hot, no AC and checking in is slow. It’s a bit outdated but rooms are comfortable.
Pros good view, decent drinks, good private beach so it’s not full of tourists. The workers are super nice. It’s a decent stay for the price minus the lack of food options for it to be an all inclusive

I would not stay here again unfortunately

4 Malinda Watson - 3 months ago

We are here now! David and Gladys are fabulous :) staff are great. We love Paul at the Gray line if you ever need help with anything at all he is your man!
Hotel is a little outdated but the service made up for it.
Happy to finish our stay here

3 Amanda Weger - 2 months ago

The checkin process was awful it literally took 15 to 20 minutes once you got to the counter extremely slow process with only 2 to 3 people working checkout no different the lobby was packed with guests and took well over an hour to checkout. The first night no restaurants opened until 830pm when they should have been at 630 and 7pm, no a great situation with a hungry toddler. The buffet food is not great its very bland, they had Asia night every night at the restaurant by the pool instead of alternating like posted on the menu and only the Italian restaurant was taking reservations the others were closed. This should be a 3 star at best.