Hacienda Buenaventura Hotel & Mexican Charm

5 Brenden Pierson - a month ago

Had the best time here at the beginning of July. Went with my group of friends. Was calm and quiet and rooms were clean and very nice. Buffet food was great. The beach club is at an okay spot, a few blocks to walk or you can take hotel transport for free there. Hung by the pool lots, area is pretty chill. The poolside bars open past midnight.

Service was excellent here, the kitchen manager specifically was outgoing and helped me out when my phone got water in it by giving me some rice to try and fix it.

For the price of the place, I absolutely can't say anything bad our stay was near perfect. Definitely would come back!

1 Arthur Bravo - 4 months ago

The place offers good rooms and nice amenities to stay trough the night and the beach is close to the hotel. But the rest of the all inclusive experience ranges from decent to just creepy.

The service itself is really varied. Some of the personnel went out of their way to make us feel great while others were plainly rude. The food is not good and there is a massive queue just to enter the restaurant, which is understaffed. The pool is crowded most of the time. I got the overall feeling that they just didn't have the capacity to attend the amount of people sleeping here.

And then there are the policies of the hotel. From the staff leaving us threatening notes to leave one hour before the checkout to the receptionist saying that we are to blame that we didn't wake up at 6 am if we didn't want an hour of waiting time to the restaurant, to the cleaning staff taking the medicine of one of my friends. When she complained, security went unprompted to search her room to "find the missing medicine". They didn't even knock.

I wouldn't recommend at all. Just find a better rated place, especially if you come alone.

5 Liz Diaz - 5 months ago

This all-inclusive hotel, was great. Not to of the line. But it was beautiful and clean. Everyone from the doorman, receptionist, bartender, host and entire food staff is absolutely amazing. Friendly guest, weekend dinner with show. All different types of food available for each service buffet style, but good. Drinks are great, they have a wet bar with snack bar too. Free shuttle service to and from beach with their own private beach and drink included as well there. I will absolutely book here again!!

1 Helen Egwu - a month ago

I stayed here with my husband for our 1 year anniversary. It was a complete waste of money. The hotel is so small. All it has is a pool. There is only 1 place to eat plus a restaurant. However, the food is disgusting and it made us literally sick. The check in process ran late on their part. The customer service was okay but the overall experience was poor. We were more upset that we went then not celebrating our anniversary at all. It was definitely the worst vacation I’ve ever been on. I regret it with my whole heart.

4 Pablo Gonzalez - 4 months ago

The staff is very friendly. This is a hacienda so they don't have elevators so hopefully you don't mind using the stairs. Our stay was all inclusive and the buffet style food set up had many delicious options to choose from. Overall it was a good stay.

1 Maritza Reyes - 2 months ago

WORST MANAGEMENT EVER!!!!!! I called to have my reservation be modified (mind you it was only a name change) and they could NOT assist me over the phone?!?! I live in the U.S. and the manager says they could not assist me over the phone?!?! I don’t know how that makes any sense. I tried reasoning with them and explaining to them I have a family emergency so I cannot make it but my sister would so that was the reason why I was trying to change the name of the reservation. I did not care if the charge came out of my account, all I needed was for the reservation name to be changed so that someone else could have the room and the money does not go to waste. Also, the lady who was the “reservation manager” kept speaking over me and trying to shut me up. She also initially refused to talk to me in the beginning because she was busy in a “meeting.” However, one of her employees earlier exposed her by saying she was still sleeping at 9 am and to call back in an hour when she wakes up?!? Extremely unprofessional and worst customer service ever! I DO NOT RECOMMEND BOOKING THIS HOTEL. I REPEAT DO NOT BOOK WITH THEM!!!! I would give this hotel zero stars if I could believe me, but it’s forcing me to give them at least a star.

4 Alberto Alvarado - a month ago

The place is in a great location by super market and close to the airport. Your only a few minutes from the Malecón. Right next door to the Marina if you were to plan any water excursions. The Hotel has a great restaurant that has a decent buffet and great staff . The pool was nice with a cabana were you can get your drinks and a quick bite to eat. The mixed drinks were ok. The resort had a Mexican style to it very cozy . I wouldn't mind coming back to this place when come back to visit Jalisco