Playa Los Arcos Hotel Beach Resort & Spa Puerto Vallarta

5 JEM Hansen - 3 months ago

Nice hotel with a friendly staff. Rooms were clean, bright and spacious with nice balconies, good closet space and refrigerators. We appreciated the two bottles of water that were provided each day when the room was cleaned. They didn't leave enough towels though and had to ask for more most days and they were quickly delivered. We enjoyed the beach and pools. There is a small adult pool, hot tub, and a big pool for families. The hotel is in a good location, so easy to walk everywhere. I would definitely stay here again.

5 Josh B - 3 months ago

I was pretty lucky, when I got there we were checked in by Damien, and he was also the one that checked us out. This guy did a great job of making sure everything went off perfectly. I thought about how to do this review and what to really rate it. So I thought maybe what I should do is some pros and cons.
Pros The location of this place was perfect. Being downtown was exactly what we were looking for, we have never stayed down here before but it was great to be downtown. A lot of people talked about the noise but it was just the sound of outside and people having fun. Our room was clean, and the hotel itself was fairly clean. The food for breakfast was always great. Lunch was a little different, but that’s fine you can always go out on the street and find something good. And I don’t think we had dinner there but one time and it was OK. Although these are the pro columns I still feel like there’s enough for everybody to like here. Now I have something that goes from the cons to the pros. Although our air conditioner was not working very well, they gave us a big fan for our room and that made everything so much better! We love sleeping with a fan and it kept the room plenty cool. So I feel like this was a big win for the guys at the front desk. All of the staff there was amazing, but that’s the same way at almost every place so you’re not gonna miss out.
Cons The location is a little dated, but that’s OK it’s not enough to sway us from not coming back. The bed was a little hard, but we were able to make it work. And once I said the air conditioner in our room was not that good but they did make it right. A couple of the people we were traveling with had to change rooms once but the staff was more than accommodating. Once we all got settled in we had an amazing time.
I would definitely come back to this place, it felt so authentic. Just a wonderful place to visit and the location is incredible. You can read the other reviews some of them are right some of them are a little embellished, but for the most part if you’re looking for a place that has everything downtown I don’t think you’re gonna be unhappy with this one.

4 Saige Wilde - a month ago

We had a great time staying at Playa Los Arcos. It is in a great location, tons of local restaurants and bars right by. The pool was great. They had lounge chairs that were in the water, which was nice. There were also chairs out on the beach for you to use. Building was a bit old, but the room was very clean and we were comfortable. It is a very family friendly hotel so it was very lively all day and night.

3 Jesus Navarro - 2 months ago

The location is great, especially if you’re LGBT. The hotel is nice looking. The rooms are clean and house keeping does a great job. The pool and jacuzzi are a great place for relaxation and fun. The food though, it’s not that good. My family and I were there for five days and the food was pretty much the same everyday. Sometimes it would have a nice flavor, sometimes it was dry. Also, some of the staff was rude and not attentive. We would ask for drinks or for another chair and sometimes we would get a great response and sometimes we would get an attitude. They also seem short staff when it comes to bartending. We’ve only seen 1 or 2 people per bar. So whenever we asked for a drink, it felt rushed. Also, the restaurant in the hotel, serves outsiders. So they pay more attention to the paying customers who came in that day than the ones who already stay at the hotel. Service need to be better!!!

2 julio rivas - a month ago

I had fun but I had booked a room overlooking the ocean and what I got was a room overlooking the Hotels on the side. When I told the front desk, their answer was; if i step outside and look towards the ocean thats ocean view. The hotel itself is outdated. House keeping was great. Front desk service needs a lot of work. Had all inclusive at the restaurant but the servers would only cater to certain people. I would not stay at this hotel again. I have been in Motels way better than this.

5 Breanne Garcia - a week ago

I loved this place. It has everything you need. The area around the hotel was so nice. Very safe and most people spoke English and Spanish.

A lot of reviews mentioned the buffet, if you are a picky eater you will not like the buffet. It had actual meals prepared each day. I thought it was great. They do have snacks all day as well that included burgers, hot dogs, etc.

This is also not a luxury hotel. Our room was perfect. AC worked great, mini fridge and shower. Beds were comfy. It has a traditional feel that makes this place unique. If you want luxury this is not the place. Still, it was absolutely amazing.

The staff was so WONDERFUL. They were always checking on us in each pool and even at the beach.

I cannot wait to go back here. Amazing quality for the price.

3 Clint Whittle-Frazier - 3 weeks ago

Overall okay experience, however I feel the advertisements to stay here are mistargeted. This is a family hotel, and they should feature lots of photos of families and children running around. That would set more realistic expectations. It lacked that intimate, romantic feel that's in all the promo shots.

The front desk representative came across cold and not friendly, but the bell hop person was very welcoming. There was some mold on the ceiling but otherwise the bathrooms are large and the beds were comfy.