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Kelsey Chandler -
3 months ago
Good vibes/live music brought us in, but unfortunately the food is what won’t bring us back…. I hate to use the word “terrible,” but……(there was 6 of us so we ordered a bit of everything - steaks, bolognese, fettuccini, caprese, caesar, squid ink pasta, calamari, pizza). They brought everything out all at once so I felt like I was at an all you can eat buffet versus a well coursed out meal. It is sad to say this is the worst place we have eaten at in Playa Del Carmen. I made a remark at the end to tell our server the food was not good, but he did not acknowledge it. ***Be aware** there is also an unmentioned 5% credit card service fee that we were unaware of until we saw it on the final bill u0026 asked. Moral of this review for the toscana grill team - take ownership. It is how quick you solve issues with EMPATHY that will go the longest in retaining customers! The true test will be if we hear from a manager to follow up further.