4
Benjamin -
3 years ago
The service from the waiters was excellent, really kind and took time to chat (although it wasn't busy, so I guess they had time), the food was excellent and the place is beautiful.
However, one small thing kinda marred my experience there. In Spanish, I asked for a glass of water and the waiter told me that they only did bottles. It's a pretty elegant place, so I was surprised, but I ordered a mango juice instead.
But, after finishing my main meal and my mango juice, a different waiter automatically gave me a glass of water without me asking for it, which was very nice of him. Unfortunately... that meant that the first waiter clearly lied about it to make me spend more money. The waiter was actually super nice, I have no issue with him, I'm actually sure it's the establishment that's at fault. Why? Because the hostess came over, doing a regular check up on all the tables to make sure the service was good, and I told her about the thing with the water. I told her "I'm not mad, but does this happen everywhere in Mexico?" and she just said "Yes" and basically ran off before I could say anything else.
I don't care if it's commonplace in Mexico. If you're lying to customers to make them spend more money, it's not okay. I'm not asking for water because I don't want to spend money, I just love water and it's a hot country and I'm thirsty. It's just a basic human right. If you can give your customers a free glass of water, don't lie about it.
I really liked this restaurant (a little pricey with slightly smaller portions though) but I can't return to a place that does that, it's not acceptable.