Sandos Playacar

5 Francisco Soto - 4 months ago

The Entertainment and Sports available were great! They did shows that were both for adults and kid friendly. The staff were also very helpful. Junior in Entertainment and Sports was helpful in letting us know what was available and how we could stay involved. He was also very friendly. We also loved that while we were at the shows there were beverages available via servers and/or bar!

My only recommendation is to have an earlier show for kids and later a more adult friendly. Since the show starts so late, my children are tired and ready for bed.

4 Diana Nino - a month ago

The overall experience in this all inclusive hotel was better than expected. All the personnel was extremely nice and accommodating to requests. Even though our room wasn't available, which was a bit of a disappointment at the beginning, we waited for a few hours, had dinner and ended up getting upgraded to a hacienda which was really nice. Most restaurants were good. Top 3 are definitely the Mexican, the French and Ocean snake which had great taste and service. The Brazilian and steak house were too smoky inside, but service was good. The Italian one needs a lot of work as we had a 4 hour dinner for no reason with dessert being the only good thing there. The best waitress in the whole resort would have to be Esme in Ocean snack. She was very nice, helpful and made our breakfasts/mornings better. Always cared for her customers and enjoyed attending.
Overall Sandos playacar has a great adults only all inclusive experience, and would recommend. Make sure you select the adult-only select option so you can have your own areas for drinks and food without long line ups or children in the beach or pool as this is a tear-based resort.

5 Stephany Cardona - 4 months ago

Loved honeymooning here!! Staff was extremely friendly. Dave was especially helpful and went out of his way to accommodate us! The spa was amazing and we went for massages more than once! Food was overall decent. Mexican restaurant u0026 buffet bars were our favorites. Highly recommend doing the excursions they provide on site. So much fun!

5 Dave Tate - 3 months ago

My honest opinion.
We just returned from a week stay at Sandos, Playacar with my wife and daughter.
As I said I will be honest here.
As a resort recovering from a shutdown because of Covid and a world wide staffing shortage, I saw some minor cosmetic defects. I also saw maintenance staff working daily on improvements.
We had a minor problem with our door look and it was fixed within a half an hour of us reporting it.
I have seen some reviews stating that the staff was not friendly. Well I am a firm believer that you get what you give. I found the staff was amazing and worked very hard to ensure that we enjoyed out stay.
The pools and water parks were kept clean, the beach was manicured daily. The grounds were also well maintained and clean.
We didn't bother with making reservations at any of the restaurants, opting for for the buffets instead. This enabled us to keep our schedule open for activities.
For the most part the buffets were well stocked and the food was good.
This is a 4 star resort that is working very hard to recover from the shutdown, and it shows.
We were very happy with our stay and were sad to leave.

2 Josephine Randazzo - 2 months ago

Check in was ridiculously slow, taking a little more than an hour to achieve. We weren’t given adjoining rooms even with a six month advance request through the Sandos website. Our two rooms were on the same floor, but at either end of the hotel! The shuttle service was unbelievable, but NOT in a good way. After waiting 15-20 minutes at a time for the ONE operating shuttle, people who weren’t waiting along with us would just jump on and we wouldn’t end up getting on at all! There should be a process of lining up with first come, first serve access with more working shuttles. We had to eat at the Grand Festival Buffet every single night due to the unavailability of ANY restaurant reservations for our entire stay!! We ended up eating pretty much the same food every night! The liquor at every bar was below bottom shelf with no options! We kept being harassed by the executive guest services to join the elite, adult only vacation club, even though we made it clear that we were there for a family vacation with two teenagers!
On a better note, the cleaning staff, maintenance, bartenders, buffet restaurant staff, room service, Cupcake Cafe u0026 Chayita staff were pleasant, eager to please u0026 professional. The beach and pools that we were allowed to frequent were pristine u0026 inviting, as well as the staff. Special call out to Mirna @ El Gaucho u0026 Riviera Blue for her accommodating, friendly u0026 courteous personality!!!

5 Neha K Shah - 5 months ago

Definitely one of the best resorts we have stayed at. Had great amenities, staff was really nice to the kids, and the food was great. The buffet had many varieties and all had good quality. It is important to note that this hotel is huge so at times it was hard to navigate through the resort, but after the first day you get used to where to go. They had a trolly service that was great for transportation and overall the resort was well kept. Tons of wildlife and the beaches were clean. For this we give a great recommendation to the hotel, staff, and not to forget the food.

5 Christina Guevara - 4 months ago

My first family trip and it was an amazing experience. Thank you Sandos for the awesome experience. Junior from the entertainment team was awesome. Very professional, knowledgeable, friendly and helpful! He was great with my boys in the Teen Lounge. Maria from Sandos Spa was wonderful. She made my first massage experience worth coming back a second time. Maria listened to my needs and I felt like a million bucks. The pools were fabulous and family friendly. Jose Luis, the bartender near the beach and Juan in the main lobby were awesome. They accommodated my family with the best drinks ever. Thank you Sandos for an amazing family trip. We’ll see you again soon.