Grand Hyatt Playa del Carmen Resort

5 Jarrelle Cuozzo - 5 months ago

My husband and I booked this resort for our 10 year wedding anniversary. The minute we entered the resort we were catered to! They had our room ready for early check in and decorated our room and left us a chilled bottle of champagne to enjoy! We had a private pool front room and it was exquisite. The atmosphere was wonderful. All the staff were incredible, from the restaurants, to the front desk, pool area and concierge service. We enjoyed all the amenities, the spa was top notch! Our room and facilities were super clean, modern and met all our expectations. The area was awesome, we loved having multiple pools and beach front access. It’s in a safe and comfortable location on Playa Del Carmen. We would return and recommend this stay to others! Thank you Grand Hyatt!!!

4 Ekaterina Yarovaya - 4 weeks ago

Overall we had a great stay.
The architecture and a good condition of the hotel compared to other hotels we stayed in Mexico were the main benefit.
One of our complains was the room service food. It didn’t taste good, the burger and eggs Benedict, nachos and chips, everything was so plain and had a weird texture (e.g. burger meat), just not what we expected from a five star hotel in terms of food taste. Breakfast buffet was great though. Sushi tasted good on some days and others fish also had a funny texture like it wasn’t fresh.
On our first day, waiters by the pool wouldn’t ask us if we wanted any drinks until I had to call one of them.
For the most part, the staff was great and very helpful. One of the waiters at the sushi bar, went to get me some French fries from another on premise restaurant (they didn’t have French fries on the menu at the sushi bar duh).
Seaweed wasn’t cleaned on the beach on some days at all, but we still got to enjoy the beach and the ocean. This didn’t bother us much since we understand it’s a big challenge on the coast, and we had an option to stay by the pool on bad days.
Location of the hotel was great, and it was only a five minute walk to a touristy strip with a bunch of restaurants and gift shops. This hotel had an all inclusive option but because of such close proximity to the town and numerous restaurants, I would recommend waving the all inclusive package which I think was like $160/person.
The hotel was nice and quiet most days and nights, but walls in rooms are thin and you can hear drunk people in a hallways at night, people talking in neighboring rooms and even flushing toilets.
Overall, we felt like we got a good value for the money, which makes you think it was more of a “value” hotel than a luxurious 5-star hotel. Though it was the best hotel we stayed in Mexico so far.

5 Amale Knox - 2 months ago

This is an amazing property and they helped me coordinate transportation through the hotel, the architecture of the hotel was stunning. It is the perfect blend of indoor and outdoor elements with a
luscious green l pool ants throughout the property. Everyday they offer different t fitness classes. I signed up for the most amazing yoga instruction with Carlos. Carlos is a fantastic yoga instructor and the practice was peaceful, meditative and mindful as it challenged me to push past any perceived mental and physical limitations. Well done! If you get a chance I recommend the Grand Hyatt and especially the yoga instruction.

5 Emmanuel Moreno-Ortiz - 2 months ago

From the moment we drove onto the property, the service was amazing. The receptionist, valet, and the rest of the staff were courteous and welcoming. Our hotel stay was great; so much so that we ended up extending our stay.
-The site is clean, the customer service/housekeeping was excellent, and the security made us feel very safe.
-Easy access/walking distance to Quinta Avenida (just a street over).
-Our room was nice a quiet, however, be warned because we noticed that depending on where your room is it can get noisy from the music.
-The cafe had good coffee and great treats.
-However, being a foodie, the dining options could’ve been better. They’re not the best quality/tasting.
-A service desk was available to help you set up tours and activities.
-And the hotel itself had plenty of scheduled activities every day of the week to keep you entertained.
-*FYI: valet parking is $20 USD/day.

5 Ashley Stepps - 2 months ago

We had the best time at the Grand Hyatt! The day pass is absolutely worth getting. The different pools, easy beach access, and great service make this a definite yes when you visit Playa del Carmen. The drinks are good and the burgers were well seasoned. Chicken strips are bland though. Service is wonderful also.

4 Jose Gonzalez (DMA) - 5 months ago

4/5. Great staff. Noisy room. This place was great!

Unfortunately you can't sleep in because of cleaning crews or cars whizzing by on the street, well that was my experience. Maybe if you get the other side of the hotel it would be more quiet.

Apart from that, great atmosphere, good breakfast, good size pools and really close to all the shops.

The cenote was nice, you get access to a cold plunge tub and a hot tub, steam room and a private pool.

5 Deena Inzlicht - 2 months ago

This resort was absolutely amazing! I’ve never seen such a nice and accommodating staff. And the complimentary activities they had every day were so fun. From kayaking to Zumba to salsa dancing to tie dye and everything in between. The location is perfect and the amenities are incredible. We will definitely be going back!