Seadust Cancun Family Resort

3 Alvin Dockett - 4 months ago

Overall, a decent resort; but temper your expectations! The resort is very clean and staff is friendly and very helpful. I had two negative experiences with staff but nothing too egregious. Room was clean, pool was very nice. The evening shows are a nice touch; gives your family a nice evening activity. The all-inclusive option is nice and convenient. Having said that, the food is honestly pretty gross. The best option is the grill at the pool area. Some of the restaurants require reservations, which require guests to get in line at 8am to make reservations for each restaurant. I was turned away from my reservation at one restaurant due to a dress code which no one made me aware of; be aware of that. The resort does not provide great information. The worst part of our stay was the hotel was constantly out of towels and washcloths. My family and I literally bathed with hand-towels because there were no washcloths. In all, we had a great time and none of these issues ruined our vacation. Thus, as stated, overall a decent resort for the cost but temper your expectations.

4 Tia Hawkins - 5 months ago

My son(6) and I stayed here for 5 nights, he cried when it was time to leave. This place is great for families with energetic kids and even has a kids club that you can take your kid to for a couple hours. The restaurants were great, food was amazing. The only thing I didn’t like was the travel club posing as welcome staff to give you a layout of the place, but then ultimately trying to get you to sign up for their tours and club. They have a company on site that will set up excursions and provide transportation to and from with was nice since you can’t leave off the resort without some sort of transportation due to Covid. The room was great, a private balcony with a nice view and housekeeping that kept everything in order and the mini bar stocked. Will definitely visit again!

5 S. Jay - a month ago

My stay at Seadust was wonderful. All staff members were incredibly helpful and courteous. I found myself saying 'thank you' a lot because they were so dedicated to making sure that I had a great experience. The room was very clean and I also enjoyed the room amenities. I loved the activities available at the resort. The pool area was super fun. The beach is in walking distance so that's always a plus. Overall, I would definitely recommend.

1 Mel’s Edibles - 3 months ago

I give it one star for the amazing views. You have to make a reservation for most of the restaurants which sucks if you have all day excursions/day tours. Found 2 roaches in the bathroom, called housekeeping and all they offered was to deep clean the room. After “deep cleaning” the room, I found another roach in the shower. Upon your arrival you are greeted by hotel personals BUT are swiftly taken away by marketing people trying to get you to buy into their travel luxury program. Overall it is a place for kids to have a blast but for me personally I was expecting a little bit more and better

3 Mike Ferrante - 4 months ago

my wife and I and three children aged 14, 12 and nine years old just return from a week vacation from April 30 to May 7. Kids had a blast . We have previously stayed at this hotel when it was the Parnassus. I will honestly say the hotel is going in a downward spiral. The food used to be top-notch. The Buffet is the same food over and over just displayed differently from section to section. And I’m pretty sure they use the same food from lunch for dinner just re-cook it and add some stuff to it. Not the best but also not the worst. My favourite was the Mexican. As for the restaurants to be booked we did not eat at any of them because I refuse to stand in line at 8 AM to book a reservation for my family. Snack bar by the pool side awesome. Every day at 2 PM they had the barbeque full blast cooking pork ribs chicken and or steaks. Amazing food there. The drinks were top-notch obviously if you want premium booze you have to pay and be a premium member that goes anywhere. Cockroaches I did not see one cockroach or one bug or insect my whole week there. The staff were amazing, courteous always there to answer questions or help out in anyway they could. The cleaning service was good but not to the best as I expected. Had to call them up a few times to come clean the room even though the red light was on and the towels was an issue but we just called downstairs and they were happy to bring them up within a few minutes. What I will have to say is some of the guests are very ignorant rude and some of them are even pigs. leaving their garbage and mess all over the place expecting someone to pick up after them. Yes it’s all inclusive but still have some decency. It’s like they’d never drank or eaten before. We had an amazing time I can’t say we will go back for sure but we’ve always loved going here . even the people trying to sell the timeshares asked me wants to go sit down I told him I had no interest they left me alone for the rest of the week. No pressure whatsoever. Just have to learn how to talk and be firm and also be courteous respect goes both ways.

2 Shelly Scott - 2 months ago

The food at the resort is horrible. Best place to eat is the steak house and you have to wake up at 7am to get in line to make a reservation. Our room was hot the entire time. We spoke with guest services 5 different times. After the 4th time they brought us a portable AC unit. It was on and working but not cooling the room down any. We had an amazing view and paid a lot for the room so we didn't want to move rooms initially. We were going to leave our room and the portable AC shut off. We spoke to guest services again and they said they would send someone up. We went to dinner. When we came back the AC was still off and they had brought us cake to our room. That was their way of trying to fix the situation. We figured it was not worth fighting anymore since it was the night before us leaving. We tried to enjoy the rest of our evening by getting in the hot tub and found the jets didn't work. We got in bed and the TV didn't work, refrigerator was off, and our phones wouldn't charge. This experience was horrible. We were not offered another room we were told they were completely booked full. We came with 7 other guests and another family had bugs in their room. When we all came back from our excursion off the resort there was a can of Raid sitting outside the door and it appears they had found the bugs when they cleaned the room and tried to clean it up and hid the fact they had found the bugs without having to explain to our friends. Guest services and management are not helpful at all. Once you complain enough about something they just start to ignore you.

3 David H - 2 months ago

The good: nice view. We were on the tenth floor. The food at the restaurants was pretty good. Almost all the employees know enough English to help you if you don't speak Spanish. Cleanliness of common areas was acceptable. It's easy to catch a bus to go down the strip.

The bad: Saw two cockroaches in our room during our stay. The cleaning maids won't do much to clean your room unless you leave tips for them. Got sand fleas at the beach just outside the resort.