Oasis Palm Hotel

4 Jeremy Sipes - 2 months ago

We went with 7 people and had a blast! Yes the food at some restaurants isn't that good but yes food at others was good. the service was great from sunny at the beginning all the way to pool bars to the bus boys. we brought a lot of 1$ bills and 2$ bills when we got good service we'd tip then good turned into great service. money always helps. imagine working somewhere and always have to help demanding little brats while their parents don't do anything. the only real draw back i seen while we were there was the cabanas get locked down at 8 a.m. by people that aren't even in the pool or enjoying the sun we had 1 and watched two sit there with no one in them for over 6 hours. i find that people are selfish and greedy at these places maybe that's why they get such "bad" service. just because you paid for a low priced all inclusive don't mean you should loose your manners and think you're a king or queen. bring extra money and tip people that make it so you don't have to clean up or serve yourself and you'll have a great time.

1 Professional Diesel u0026 Automotive - 6 months ago

I would never recommend this resort, here is why.
The check in was miserably long. They were not informative regarding the information about the resort, amenities or things you should know. The public bathrooms were disgusting. No toilet paper or soap, toilets wouldn't flush or were over flowing. The all inclusive drinks were disgusting, the mixers were awful and there is only one option of beer. There were a couple times we had to wait over 1 hour to get beach towels in the morning and if you came too late they were out. The restaurants are all buffets. If you wanted a served meal you had to make reservations AT 4 however the lines started at 3. Anything you did you had to wait in lines. They would run out of food that you could order on the beach. The ice cream for the kids were served in pill cups, like in the hospital. Even though all gratuities are included, as advertised, the service was only worth it if you tipped extra. The cleanliness is so so. The faucet in our children's room did not work. The A/C did not work. Our mini bar would only get restocked if we requested it. Overall, the staff didn't show good customer service. I wish I could write something good however our best days were spent off the property. Two thumbs down!

1 Stefani Ricord - a month ago

We were put on the second floor window to pool…. The windows are not sound proof so we could here everything up until 2AM in the morning. Our room was very out dated, not what they show in photos. To make it worse - someone was opening and slamming their door over and over at night and the hotel didn’t do anything about it. Between the pool noise and the noise in the hall we didn’t get to sleep until 2. Our door latch was loose and could easily be broken into. The inside of the door does not have a deadbolt of any kind. We checked other doors and some where like this some where not… I think this is a destination for locals and white Americans are not so welcome. The beach is ok - the pools are extremely busy and wet food and trash is left around pools. The kids did enjoy the pools however. Some buffets were better then others. Kids club ends at 6 which Ian when the nice restaurants open so don’t expect a nice dinner with your spouse if you bring kids here. I wouldn't recommended this place! Sure it was cheap but not worth it.

1 Leesha Koonjoo - 6 months ago

I have not arrived at this hotel yet, but I do have a trip booked. I will update if my experience changes. Communication is very poor with this hotel. So far, I have gathered that reservations for restaurants can only be made at 4PM for the same day of service. This means you will have to cater a portion of your day just for this or eat at the same place everyday. In addition, I was told prior that once booked, I can have a note requested for balcony. The person is now telling me that I would have to wait for availability upon arrival. I hope this trip isn't a total wack. I would gladly appreciate some feedback from someone at this hotel asap. I will look into cancelling but I would like if things worked out at this hotel as the play areas look really nice for my child.

1 greg b - 3 months ago

The resort tried to overcharge me for my stay and blamed my credit card company. The charge was clearly from the resort and not the credit card company. Spoke with multiple staff members at the resort regarding the matter; including the supervisor and they all continued to give me the run around till I left the resort. The credit card company confirmed it was the resort that was responsible for the over-charge. When I asked for my check-out receipt for my records, the resort staff gave me a hard-time as if I was not entitled to one and asked several times if I didn't get one when I initially paid.

The resort lacks quality air conditioning in the elevators, lobby and other key areas.

For an all-inclusive resort, you have to wait on long lines DAILY to get into food restaurants and drink areas. Specialty restaurants have a strict 4pm time to make reservation. Some staff members were uncertain of the reservation times.

Several staff members do not know hotel policy and appear to lack the appropriate training in customer service. There were times during my stay the coffee shop was out of ice and remained that way for several hours instead of asking a team member to retrieve ice at a neighboring drink area etc.

The resort ran-out or did not provide items daily such as ice cream, food toppings, coffee mixes and drinks. Drinks were substituted for syrup style drinks filled with sugars.

The kids area had limited hours with very little flexibility.

Several (not all) Arcade games were non-responsive or out of order.

The resort has great potential but clearly lacks exceptional management and the necessary oversight.

5 Cyn Rose - 3 months ago

This was my first time staying at the Oasis Palm Resort and I can say that I truly enjoyed myself. The employee's were beyond friendly and accommodating. The food was amazing, the live music was wonderful and the arcade games was fun. It reminded me of my childhood! Also the view of the ocean from my room was breathtaking and I am definitely coming back to this hotel.

1 Camilo Wartenberg - 2 months ago

There are good things and bad things about this hotel, but it does not really matter…. I would never recommend anyone to stay here. Getting food is such a horrible user experience. I could go on detail about good things and bad things about the quality of the food but it does not really matter… every time you will go for food for breakfast, for lunch, for dinner, you will have to do 30m to 1 hour queues. Standing in the hot Sun or humid nights just standing there hoping someone leaves their table and the line can move 10 cm ahead with 40 people in front of you. The worst part is that this is obvious that it is all by design. They close down many eating areas at breakfast or dinner and the best restaurants that are actually any good are just a handful of tables that you have to stand in line for 40 minutes to reserve in the middle of the day and fight with other guests to see who is more desperate for a meal. They already have your money so they don’t care. You will be wishing you are anywhere but here.