SCUBA CANCUN

1 Lauren - 3 months ago

FAULTY DIVING EQUIPMENT u0026 the company didn’t do anything in response. 2 people during our dive had BCDs that LEAKED OXYGEN INTO VEST u0026 caused them to float to the surface way too fast. July 25 2022.

Luckily my Dad is experienced enough to be able to descend back down to us after the 2 times it happened during the dive. Once our dive master disconnected the inflation valve from the BCD u0026 he had no more issues after that. When we got back to the boat u0026 my dads nose instantly started bleeding.

My fathers nose is still periodically bleeding and his ears still hurt. We told the company u0026 they only offered us to come back at a discounted rate. No refund or anything for the fact that his dive was stressful and damaging to his body due to their bad equipment.

This was a very dangerous situation u0026 never in my life would I have thought that an operating dive shop could have defective equipment. We have all dove many times all over the world and never has this never happened before.

My dad is really polite and didn’t want to make a stink about it but now that he is still having health issues u0026 the company is ignoring us I had to make a review.

5 JOAN LIOU - 4 months ago

I'll never forget diving with Scuba
Cancun, everyone here is soooo kind
and nice. 4 people small group with a
dive guide.
We had a cenote and a Cozumel dive
with driver Cesar, he was with us whole
day and take care every thing for us.
And so happy we were having Cenote
dive guide Chirs with us, he is a very
cool person, before we dive in cenote
he explain it clearly and he has the
best neutral buoyancy I've ever seen.
And we also had a Cancun reef and a
underwater museum dive, these
experience are unforgettable.

1 Naomi - 6 months ago

UPDATE: The Diving Company apparently killed two divers with their ship's propeller. That they are still allowed to operate is frightening.

First of all the Diving Boat was part of a crime scene 1 day before we went there (s. Update). Noone would tell us what happened. But it did not shed a good light on the diving center.
Anyhow it's Mexico and things happen.

So we entered the shop which seemed to be run down and old - but a lot of PADI shops around the world look like this. So we decided to ask for a diving trip to MUSA in two days. The woman at the counter said they were fully booked but we could join the trip for the next day. We agreed. Then she asked us for our phone number so she could confirm the trip 1,5h before departure because the weather conditions are uncertain. We agreed again.

The next day 0,5(!)h before departure she wrote us via WhatsApp that the ship is fully booked and we cannot - opposite tour agreement- join the trip. Not because of the weather (which we would understood) but because of a full ship!!! Because the notice came so late we were not able to find another diving center on this short notice. As we had to leave Cancun the next day for our round trip around Yukatan we had to leave without visiting MUSA which should have been our highlight here. SO DON'T TRUST THEIR WORD. IT DOES MEAN LITERALLY NOTHING. Plus it's sketchy af with the crime scene...

5 Matthew Pawluk - 3 months ago

Great experience!! Good for both beginners and pros. Lars was our guide and he was amazing and so patient!

5 Becca Hall - 10 months ago

Highly recommended! My kids did the PADI Bubbler class in 2019 at ages 8 u0026 10 to get their first experience of breathing underwater in full gear in the training pool. My daughter loved it, so at 10 years old, she was old enough to do her first Discover SCUBA dive at the MUSA dive site, an underwater museum of statues that have become a reef. After a couple hours of instruction, we took the boat out to the dive site, and her instructor practically held her hand the entire time to ensue her safety.

Fast forward to 2021, both of my kids were old enough to get their PADI Junior Open Water certification. We returned to SCUBA Cancun based on our previous good experience, and had the luck of being paired with an amazing instructor, Manuel Pardo, who spoke great English and was thorough while also friendly, fun, and patient. They did the PADI eLearning course at home, so they only had to do some various practical skills, a swim u0026 float test, and their 4 check-out dives while in Cancun instead of spending more of our vacation time getting instruction on theory.

They have a HUGE dive boat that can fit over 40 tanks, and it was pretty full both days with 20+ divers. But we had the full attention of Manuel, so it did not feel chaotic. On the kids' first day of diving, my husband and I snorkeled above them with our own snorkel guide (and we saw a big sea turtle!). On the second day, I dove with the kids and Manuel. A photographer took some great shots for us too (which we could purchase for $75).

We stayed at Casa Maya both years, which is a quick walk from right across the street - could not be more convenient and is a nice family resort with a beautiful beach and pools.

The dive shop also has the most delicious little lunch place on site - some of the best food we've had here! Perfect for lunch between morning lessons and an afternoon dive.

We would return to SCUBA Cancun on any trip!

5 Kyle Sanders - 4 months ago

This entire group was amazing. We had some difficult dives the day after a tropical storm finally passed, but Carlos really helped save both my morning dives. In very song current (not normal for these dives), he was able to help with a low hanging tank then get some weight pockets in that got knocked out. Their fun nature on the boat, and professionalism underwater, turned what could have been stressful dives into memorable ones. I'd love to dive with them again!

5 Milan Csuri - 4 months ago

The place and the people are the best here. I highly recommend Scuba Cancún.
My instructor Carlos is such a good diver, teacher and a very nice person. He trained me hard and very well to become a Rescue Diver.
Thanks everybody for the good experience that I got here!