Moon Palace The Grand - Cancun

4 Robert Johnson - 4 months ago

I enjoyed the time I've spent here. It's a very active family vibe which is why it gets so busy during vacation months. The food was good in most places but was uneven quality at times. The service is friendly and helpful.
Be aware they have a strong marketing department and will offer you free excursions to get you to listen to their presentation. This is not a bad thing. If you're willing to spend a couple hours for free tours for your family.

Overall it's a great experience.

4 Carlson Cox - 2 months ago

I can't take credit for picking this location that was all the wife, but I have to say Moon Palace Grand was a great choice for a family vacation with the kids. From the water park, and various pools, the wonderful dinner options. I was really impressed.

Downsides: Well they give you a certain amount of resort credit to spend at the spa, gift shop, and what not. Realize that you're limited as to what you can actually redeem; handful of options at the gift shop and not the best options at the spa. They will push a 90 minute tour session for purchase options for future visits. Also they will try to give your adult guests a coupon at check-out but know there is a charge for that certificate. I'm not knocking the product, just don't be surprised on the tour.

Even with those down sides I listed, I would definitely go back. I now know what to expect. It was a great trip and the whole family had a good time. I would recommend it.

5 Crystal Rogers - 3 months ago

This is such a fun vacation if you are traveling with kids. Our son loved the kids club which gave us some chill time. Younger children have to be signed in/out by an adult. Our 10 year old was able to sign himself in/out. It is a huge resort but golf carts are always available to shuttle you to any location. The water park and pools are great but we didn't swim at the beach. It is rocky and not your typical Mexico blue water. I have to eat gluten-free and they had gluten-free free options in all restaurants and room service.

3 scott phillips - 3 months ago

On the day we arrived we got the hard sell for a vacation membership. We were tired and with the room not ready until 5pm, we felt this was an inappropriate time to sell me anything.

The staff at the resort are amazing, professional, and friendly. They all looked great in their uniforms and had a very neat appearance.

The room was very spacious with clean comfortable beds, but the mini fridge hadn't been stocked nor had the bathroom supplies.

The food selection was good. We were disappointed with the meat flavor at many locations, but the selection was vast and we were able to enjoy our dining experience. The Peruvian restaurant was pretty good.

The water park was the best for my kids. We had so much fun and there is plenty for everyone.

The beach was a bust. Full of seaweed. Not a single person was in the water.

Overall it was a nice, relaxing stay, but I will likely take my family to another resort or country in the future.

1 Nilesh Vora - 2 months ago

so many people staying there. and just not enough staff. caused us to have trouble finding places to sit anywhere outside in the pool area. not enough attention to us during our stay--- we finally figured out that the beach area is really nice and the fresh coconut drinks are amazing. the restaurant waits for dinner was up to 2 hours at times- and the places that take reservations were booked 48 hours in advance. the resort credits we came in couldn't be used with most things we wanted to do. overall-- just a miserable experience. we won't be back unless there are more staff members and less people. sad-- we were so excited for a wonderful time and we just didn't have one.

4 Little Z - a month ago

Hotel is nice and Clean. Special shout out to Adrian at the front desk, who goes above and beyond with his service. Great room service. Downside is house keeping doesn’t take place every day, not sure if we are suppose to press the house keeping button in order to get house keeping. The resort is very busy during vacation months, there are lines, but staffs are trying their best to speed things up. For beach goers, not the best beach this part of the town. Overall, kudos to all the hard working staffs.

5 Ben Shoemaker - 6 months ago

Wonderful overall. It was spring break week, so resort was very full and therefore had some delays in service, but nothing bad. Lots of walking so if you have any mobility issues, make sure you use the shuttle services (big golf carts). Kid friendly, water park is pretty impressive for a resort. Rest of the pools were nice as well and each had a different vibe. Beach itself is nice looking, but the rotting seaweed at this time of year ruined it. So if you're more of a beach person vs pool, then make sure you check their beach report. The spa is very good, recommend it.