3 Yunel Alvarez - 4 months ago
I was recommended to this place from a friend who got surgery here and she was very happy.
Their whole setting up appointment is a mess. We chatted via WhatsApp, were asked for pics, send them via email. Called them a couple of times, they asked us again for pictures. Made an appointment to see the doctor, we were told to wait for a couple of days to get out quote. 8 days later, several emails back and forth we finally got a response saying that my husband needs to go back to see the doctor again for a second inspection. We were very specific about the procedure my husband was interested since the beginning is not like he changed his mind after the appointment.
We asked to talk to the doctor because it’s kinda hard to understand to the person who called us but this has never happened.
Since they charged for consultation and we chatted to them and explained what my husband wanted, this kind of things should have been address since the day he went and not wait, not sure why he didn’t address the issues or concerns at that moment and made us wait 8 days to give us an excuse and ask us to go to see him again. When you pay for a consultation, it shouldn’t be quick and go. We traveled, not from far but still we made arrangements to be there at the specific time.
Honestly, the doctor is very professional and he felt very comfortable with him I just think he has the wrong people answering the phone, answering WhatsApp and even making phone calls because it’s not line up.