3 Kristy Hampson - a month ago
The food was delicious - I had the teriyaki salmon which was cooked perfectly, however the service was terrible.
It took almost 20 minutes for us to be acknowledged after we sat down, even though other diners who arrived after us were being served.
The waiter did not smile at us once and was not friendly at all.
I was asked if I had finished my drink to which I responded ‘no I am still drinking it thank you’, At which point the server was apparently not listening and took my drink away anyway. We were not asked if we wanted any more drinks even though we had not yet finished our meal.
When it came to pay, there was no option on the card machine to not leave a tip as the screen only showed three % amounts to leave as the tip. I am more than happy to leave a tip if we receive good customer service, however it should not be forced upon especially when we received such poor service and no feeling of being welcomed at the restaurant at all.