Paradisus Playa del Carmen

5 Maura Andolsek - a month ago

Capella was the best restaurant at the resort. We enjoyed it so much we came 3 times. The food and atmosphere were great. They were knowledgeable about the ingredients, which is helpful with a nut allergy. Our favorite part of the trip was the service. Gerardo was our waiter each time. There are no words to describe how kind and welcoming he was to us. Our last night he made us a special dessert to send us off.

5 Rebecca Gerardo - 4 months ago

This was an incredible dinner. We had dinner at various restaurants including Mole, the Mexican Contemporary. With the beautiful women singing traditional songs, the amazing drinks , tasteful appetizers, and a 24 hour cooked pork loin that melted in our mouth, we ate in bliss. Dessert was so yummy that we ended up ordering seconds. Ivan our server made sure our drinks were never empty, that we never had an empty plate on the table, and delivered such speedy service. 13/10 would definitely eat here again!

In addition to this, we ended up staying most of our time on the beach with beyond excellent service from Manuel. He made our stay go completely over the top.

Lastly, Carlos the sommelier provided us an experience that we have never had the pleasure of partaking. We had a private wine tasting to taste some of Mexico's finest wines with a cheeseboard to pair. Our group had several different tastes prior to this but extremely enjoyed every single one of the drinks. Afterward, he went above and beyond to make our last night memorable by booking us the private room at the Peruvian restaurant for our group to have some time together. I cannot quite remember the name of the server who waited on us on Sunday evening but he was incredible.

5 Moly the Mooly - 3 months ago

Here’s what I think about the market! Super good food and service, if it was in my neighborhood it would be a tradition to go there every week! I will recommend the hotel and restaurant to all my friends and family. New favorite restaurant, and the waiters were awesome. Give a round of applause for Miguel and Jose! They were our waiters and were super nice and calm! Love it so much! The hotel in general is great, but maybe a paper map to start off where my room is because it took time to look for my room. The area is great! The beach was clean and blue. Normally I would have a complain but it was so great that I don’t have any! All of the workers are great English and Spanish speakers. If I could give it 1-INFINITE stars infinite would be the answer! This is the greatest hotel in Cancun!

5 Courtney Garcia - 5 months ago

Went here on our honeymoon. Our concierge Julie was great with assisting with meal reservations and answering any and all questions we had about the resort and local excursions. Daniel and Alfredo at the pool were very attentive and kind. All restaurants had great food and great drinks. The staff were all kind and welcoming and made us feel like family. Definitely coming back one day!

5 Lilush Green - a month ago

First- the service. Just excellent. We stayed at the Paradisus for 12 (!) days, and the service was amazing from the moment the taxi dropped us off, thru the employees, the Buffet was generous and good, the staff at the buffet and actually anywhere in the resort was not less than AMAZING! The resort is enjoyable in every aspect- the pools, bars, kids activities, nice shows, everything was clean. Just a pleasure from start to end! The only recommendation I have is to change the glass bottles and drinking glasses since I was worried my kids will break something every minute.. but I assume it’s for recycling reasons so I definitely understand and support. All in all- Amazing resort, thank you all so much for an amazing vacation!!!

5 Bonnie McCarty - 3 months ago

Beautiful all inclusive hotel! We were greeted with cold lavender scents towels upon our arrival and were quickly checked in. The pool area restaurant had a short menu of options and the serving sizes were small. There were several restaurants to choose from with authentic menu choices. We ate at Mole, which was delightful. The main dishes were just protein and not much else. We had most of our meals at the buffet, which had a lot of options! The food was very fresh and always delicious. The pools were very clean, the grounds were well kept and the waiters always made sure you had a fresh drink. ALL of the staff greeted you each time the saw you and were very pleasant.

5 Shane Robbins - a week ago

We celebrated my wife’s birthday and our last night in Playa del Carmen. Everything absolutely was fantastic. Our server Mario was excellent. He was very attentive and fast but not overbearing. The food arrived promptly and it looked and tasted wonderful. Overall, we really enjoyed everything but the great attention to details was amazing from an all inclusive busy restaurant.