C-Grill

3 Olivia On - 7 months ago

They have great seafood dishes for lunch and dinner which we found was good but not exceptional for the price. Location is fabulous. Can't be better.

Service on the other hand was disappointing especially during breakfast time. Staff were not motivated to work, chatting away in a corner and came to our table after 10 minutes. There were 2 or 3 staff on hand yet they were not proactive or willing in serving or bringing out the food. Only one staff was working and took awhile to get the order done. If you are in a hurry, please be aware and allow more time.

There were a few experienced staff who attended to us during the latter parts of the day/night there during our stay and they were helpful and friendly. So you need to try your luck on the day.

Seems like no manager to monitor or direct staff all day and the level of service with the younger staff is definitely not the usual Hotel standard yet no one at hotel is doing anything to change it. Very disappointing to see as the hotel does well in other areas yet the service experience at restaurant pulls down the overall perception of the hotel.

1 Joe Gilchrist - 9 months ago

Do Not Eat Here. Be prepared, they bill in USD and offer a ridiculously poor exchange rate. I appreciate their effort communicating in English, but shortly after being greeted, we were surprised to find that despite being visibly vacant the servers were not attentive, the only pleasant person we dealt with was the hostess. We asked for milk several times for coffee and the Benedictinos (Egg Benedict) is inedible, the sauce is rancid, and tasted like spoiled leftovers. Beware, when we complained their excuse was the “missing ingredients” were blended into the hollandaise sauce. I suggest eat else where, and enjoy the sun away from this pitiful excuse of a restaurant. Way over priced and Overrated.

1 Christopher Hongosh - a year ago

Sat down for the "all you can eat" brunch, 500pso. 200 pesos to add unlimited national drinks, we did not indulge. They brought us 5 pancakes, 2 small bowls of fruit, and 2 yogurt. Then for the second course they brought 1cm slice of baked acorn squash and 3 puck tacos. Why do you bring 3 tiny tacos for 4 people? There was this delicious beet and grapefruit salad too, 5oz (for 4 people). We asked for more and they said we were not allowed to have more because we asked for another order of pancakes and fruit. How unsatisfying, and rude.

5 X L - 6 months ago

We did the tequila tasting every thing went smooth
the food was hot u0026 fresh the service was beyond we had great a learning experience

5 F3 Wellness - a month ago

I wanted to give some extra love to this restaurant that took so much time and energy helping me find my debit card. I will absolutely recommend this place over and over. The food was good, the drinks even better, and the service was excellent! Thank you to Ernesto, Jose, Julian and all the managers. Wow!

5 G A - a year ago

Love the atmosphere, and vibe of this restaurant. So relaxing and a beautiful ocean view. If you want a quiet, classy place to eat this place is definitely the one. A hidden gem. Would recommend the C-Grill Omelette, or Benedictinos, and the fruit berry bowl. Also really appreciated the staff and their effort to communicate in English.

5 Pedro VIVAMXadventures - 4 years ago

Cgril by Thompson hotel is located beach front. They organise nice buffet brunch on sundays. Different types of food.
Nice view, nice food, music... open to all public.
Recommended by Playa del Carmen Insiders Guide