Banyan Tree Mayakoba

4 bindu gopinath - 5 months ago

This is a very well managed property. We had a beachfront villa but no waves or sound of them or even the option to walk in the water because of the sea weeds which is a known perennial problem in the area. The amazing pool and other areas are awesome so it covers up for the lack of clean beaches. Great staff in the pool and restaurants and they may not speak fluent English but they are all inclined to help and we experienced it first hand. If I had an option to rate the resort and spa separately then resort would be 4 and the spa would be a 2 star.
Their spa experience was average for me and horrendous for my hubby. So disastrous for the kind of money they charge. We both love massages n have traveled and experienced massages in many spas but this was the most disappointing one. From the way the spa room is and the whole experience. They make you fill a lot of paper forms but no one reads it so my requests were not heeded to. The spa manager is very pushy and will sell more services and I feel the staff is overworked and end of the we experienced bad massages.
I was told this is a world class spa and I would say I beg to differ. I have seen and experienced much better spas that too without paying so much.
The resort is 4 star because of the food at saffron. We read another review earlier on trip advisor that the food was cold but we ignored it. We were actually served cold appetizers and the server had no answer when I asked why so. He said at saffron they serve appetizers cold which was a weird thing to hear. We ordered shrimp wrapped in noodles n deep fried and seared salmon. The fried rice was made for my liking but it was served warm. My guess is their kitchen is far or the food pick up has issues. The location of the restaurant was beautiful. However the sands beach grill restaurant was outstanding.
Overall the rooms n housekeeping - were exceptional. It is the highlight.

5 brie coster - 3 months ago

Lovely resort and the staff are so helpful and friendly. Our villa was also clean and nice along with the pool. We had a good time relaxing at the beach and the pool. There are two great staff members Axel u0026 Gilmore I think that’s how you spell it, they are wonderful employees always working hard and they always have a smile on their face I like how each staff member tried to get to know you on a better level. Cannot wait to come back and visit

5 Eric Sterling - 3 months ago

We did a 7 day honeymoon here and it was just amazing!! The only thing I would recommend is to skip the boat dinner and ride the boat to another resort instead! They were happy to do that and the private boat ride to and from a sushi restaurant at another Mayakoba resort was just as special! We made this decision when we noticed the dishes for the romantic boat dinner were the same as the ones we'd eaten at the lovely restaurants in the resort. It was just a really special place to stay!

5 Last One - a month ago

Gorgeous grounds, beautiful rooms. The staff are amazing. Beach is Beautiful. The view is a bit hampered by the buoys and concrete wave breakers, however if they were not in place I believe the beach/water would be so full of kelp that it'd be hard to swim.

5 Sean Bryan - 6 months ago

Beautiful hotel on Mexico. The proper was perfectly maintained. The food at the restaurants were all outstanding with no complaints. Check in was quick and easy as well. The room was massive and one of the nicest rooms stayed in. I would recommend this property to anyone. It’s peaceful and a perfect getaway.

5 Stephanie Raffle - a month ago

We are at Cello 4 years ago and remembered it being delicious so for our 10 year anniversary we decided this is where we wanted to eat again. It did not disappoint! The ambiance is so romantic and they had a cellist playing the best music! We started with a burrata and fig salad that was delicious to share. My husband had the seafood gnocchi which was amazing, and I had the artichoke risotto. Both dishes I would come back and get! From the waitstaff to the tiny chocolates at the end it was a perfect night!

5 Abhilash Mohanty - 4 months ago

An absolutely incredible property. The villas are spectacular, the property is beautiful, good food and lots of sunshine. The prices are definitely are on the higher side, but at no point do you feel like you are overpaying. They definitely make the money seem worthwhile.