1
clean account -
2 years ago
The food was ok, but the experience in general was really disappointing. And not a budget eatery compared to others, at $110 pesos. Not good value for money! We asked what food there was, he offered us 2 choices. We weren't offered the menu (which we saw at the end), and there was no other signeage with what food or drinks were available, or prices. So we chose food, then asked about drinks, and chose drinks. Then we asked how much it was. He said $110. He was walking past us as he spoke and that's all we heard. So it turned out $110 was a set menu of soup, a drink (but not one of the ones that we had chosen), and a dessert. They then brought us another 2 drinks, the ones included in the set menu, although the drink I had already ordered was included in the set menu. We didn't know we were getting soup or a dessert. The food was also walked in on a tray from from another location, the kitchen isn't on site. On unloading the tray he dropped the tortillas on the floor. Really bad customer service, and bad communication. In addition a lady working there was on her mobile phone, then immediately handling food without washing her hands. The customers next to us, the waiter said to them that service wasn't included, pushing for a tip. But everyone knows here that in cheap places, the tip isn't included. That's just rude. A manager was on site and defended their staffs actions and we were not offered any kind of apology at all. Walk on and find somewhere else ...