Microtel Inn & Suites by Wyndham Ciudad Juarez/US Consulate

5 hi hello - 2 months ago

It was clean, a little run down, but it served its purpose as we had appointments at the American consulate—walking distance from the consulate, a mall across the street, and Starbucks. Denny's and Wendy's are on the same property. Breakfast is from 6:30 -8:30. Every day there are different fresh dishes. Laundry for guests costs 100 pesos. Housekeepers are very helpful and ask you daily if you need your room cleaned. We booked on a third-party site, and we had no trouble with our reservation; and we were able to extend a few days without any trouble. Would recommend it for anyone that needs to go to the consulate. It is a very safe area and there is always taxis outside ready to provide you their service as the hotel doesn't provide airport shuttle.

2 Jessica Q - 5 months ago

For $100/night, they only have water in the gym that has three machines - I don’t believe they offer anything else … no pool, no laundry facilities… the room only had two towels and 1 hand towel - no wash cloths. Opening the dresser the handle fell off. The AC/heat smelled. Only things in the room was a small bottle of lotion/shampoo. There was hair in the bedding and the bathroom sink is chipped. They don’t offer any resources for where to eat or what to do in the area… No refrigerator and very expensive because close to consulate

1 Danny E - 6 months ago

Doesn't look like pictures I saw, only stayed one day because if your going to be staying for a while you want it to at least be pleasant. the breakfast area is very Small and not enough sitting places for everyone you have to wait a long time to eat breakfast.

0 Violeta - 7 months ago

Positive: clean and updated Negative: very thin walls, you could hear everything! Also, housekeeping kept knocking at our door since early in the morning and kept asking us when we were going to check out! Check out is at 11am!

1 Lisvet Villanueva - a year ago

If I could rate this hotel NO STARS I would. I reserved 10 days for my brother ahead of time (fully paid), his flight was delayed and he ended up coming in until the next day. I did call ahead of time and asked if we reserved and came in until the next day, there would be a problem, they said no. This hotel gave his room to someone else and marked it as a no show. Did I mention this was fully paid??! They want me to jump through many hoops to get my money back. They mentioned they have a policy that if you don't show they will mark it as a no show and keep your money. I have never heard of such a thing when you have fully paid. I read my reservation and it does not say this. I called and asked why they did this and wanted to talk to a supervisor, they were not willing to help or give me any information about the supervisor due to "safety" policy. Would never recommend to anyone!

1 Brinda Ortiz - 8 months ago

Very little Bathroom fan is extremely loud. shower curtain torn. Needs new linen and bed and pillows were not comfortable. Bed itself stained. Not recommended

1 Hannibal Hector - 11 months ago

Staff doesn’t wear face mask’s. Absolutely no accommodations to prevent the spread of COVID. The front of the building is filled with cigarettes. You do not get what you pay for at this place. Take your business else where. Staff does not help when you have a concern they simply brush it off. Their customer service line is aggressive when you try to resolve the situation. Not recommended.