Villa Palmeras

4 Trisha Letourneau - 5 months ago

This hidden gem is the perfect transition hotel due to its location close to the airport. The beautifully well manicured landscape and property equipped with pool, hammocks, games, restaurant and bar feels like a small oasis.

The checkin process was smooth and brief. The rooms are simple but the shower had great pressure. The staff are friendly and attentive which makes for the boutique experience.

The only reason I didn’t give 5-stars is because we had to ask for fresh sheets for our bed. It didn’t appear as though the bed had been changed. That being said the rest of the hotel is so clean, I chalked it up to an oversight.

3 Ty Hayes - 2 months ago

The family and I always like to get away from resort life while on vacation and visit real places. So we decided to book 2 night here. It's a clean hotel with only 18 rooms. It gives you that really old bit yet cozy field. Had a real nice pool area. They don't allow any outside food whatsoever. It's okay if you want to get away from the tourist side of Cancun. It's definitely off in the cut. Deep cut.

3 Karen Pomroy - 5 months ago

This small unique boutique hotel is good for one night stay. The grounds are lovely, which includes a very nice pool.
The sheets were clean, but had a funky, fowl odor which was overpowering. No blow dryer or iron and when I asked for a blow dryer at the front desk, they told me another room had it???????
The margarita was the worst one I’d had in the two weeks I was in Mexico. Staff was very nice, water pressure fantastic, wifi sketchy.

3 Laurie Kane - 5 months ago

The good: beautiful outdoor gardens poolside, outdoor eating, restaurant and bar (Jose the cook and server was wonderful), breakfast included, clean, front desk was very good.
The bad: although they advertise as dog friendly, they really aren't. You have to sign a one page contract including that your dog can't pee on the grass (and therefore you can't take your pet onto their grounds), $250 pesos per pet per night fee, $2000 pesos pet deposit. There are also additional penalizing fees if your dog does pee on the grass.
The room does not have a coffee maker or fridge or hairdryer.
We were heading home after a 3 month stay and had many heavy luggage bags; no assistance getting the bags to the room upstairs
For these reasons we will not return

4 Lenore CH - 6 months ago

The pool and facilities are really beautiful considering the location of the hotel. The service was really kind and helpful. Best thing was the large 2 room bathroom with a huge shower and great water pressure. Simple and tasty breakfast too!

1 Ian Gardner - 3 months ago

Booked based on they allowed dogs. Yes they did allow dogs but pretty much the dogs had to stay in the room and were not allowed In the grounds.
We checked in with our luggage and received no help getting our bags to the room.
We were charged a $100 fee for a deposit on the dogs which we paid for. This was supposed to be refunded if everything was ok. We had them check the room out on departure and everything was good
They never refunded the $100 and despite my best attempts I did not get the refund.
Avoid this place at all costs. We will never go back.

4 Andy Richmond - 6 months ago

A great spot if you’re looking to stay near the airport! The staff were so helpful. We got in late and they organised food and beers for us- the barman was kind enough to drive to his friend’s for tacos for us.
AC gets super cold.
Oh, and those tacos were dope.