The Pyramid at Grand Oasis - All Inclusive

5 ptheo21 - 5 months ago

Had an absolutely great time! We had a short stay (3 nights), but enjoyed every minute. We had black wrist band amenities which included pretty much everything the resort could offer, and we're even at times recommended by staff to take advantage of amenities we were unaware of, like certain restaurants and bars only available to black and blue wrist bands. Reservation for some of the more popular dinner spots can be a challenge (Bahia steak house for us), but it is worth taking the extra time. We went as a couple around the time of spring break. We had a mix of children/families and 20 years old spring breakers, and never felt like one group took away from our overall experience. Kids do tend to be kids, so if you are worried kids running around might affect your ambiance you may want to consider more "adult only" avenues. The nightly live shows were spectacular! We didn't get to experience may of the night clubs, but overhearing the spring breakers talking they sound like they were equally good! The beach had a good big of seaweed and the waves were a little rough, but I think that was just a coincidence on when we went (it was extremely windy). Our room was an ocean view, and had an amazing view! There wasn't really anything that stood out about the room itself, but honestly I didn't really care as we just used it for sleep and getting dressed. Besides, we paid low-mid/mid level pricing for the room so I think it was fair for what we paid in comparison to what was available. All and all it was a great time and I wish I had stayed longer to take advantage of everything the resort had to offer.

4 Puya R - 3 months ago

Beautiful resort, I particularly liked all the greenery throughout the resort as you walk through it and the peacocks that were roaming around were fun to see. Was only there several days for a solo getaway, and it was an amazing time - beach was pretty nice , ocean view room was lovely to wake up to, and quite a few restaurant options. Certain tables at a few restaurants had very nice views of the ocean, luckily they seated me by the good tables a couple times even though I was alone, which made it a much more enjoyable experience. I did wish they had pool basketball given how big their pool is. Food was alright, but nothing to write home about, although I did not try a few of their ‘fancier’ restaurants. There was also a random smell that would come from time to time in the rooms/hallway, almost like a paint smell?

1 Nish (TheGreatNish) - 3 weeks ago

Things I liked:
-food is pretty solid. Wings from the food stand and the food at the Market buffet are very good.

Things I disliked:
-customer service is atrocious. I’ve never heard the word “no” being said so much at a resort. Whether it’s them not being able to serve tequila shots at Coyote Loco, or that the kitchen is closed at random times with no explanations.. nobody takes accountability for anything. Most of them don’t even smile. We’re at a resort for Christ’s sake. Show some enthusiasm.
-Casino is 100000% a rip off. We played a game of poker, and despite them saying they take a rake of 5%, they routinely took more and wouldn’t have an answer when we call them out. It looks like they hire employees with no intention of speaking decent English. Oh, and you have to pay for drinks in the casino.
-quality of the bedroom is mediocre at best. The AC is maxed out and I was never able to get it lowered. Shower is too strong. Outdated designs.

5 Cheryl Roberts - 2 months ago

I travel often. This is the best hotel I've ever stayed in. I have NO complaints. It's clean. Everyone here is nice and helpful. The cleaning staff decorates the hotel room with flowers and incense. The pool is clean. You can eat, play games, have a massage, watch a show in the common area, gamble at the casino and enjoy so many places on site. Or you can take their tour busses to an excursion off site.

1 Erica Neal - 3 months ago

This was one of the most horrible experiences. The room was old and extremely smelly. The mildew smell was unbearable. It sent me into an asthma flare up. Attempted to tell management. In hindsight, I think they lied about being a manager. Can't remember the lady's name. They told me they had no other room they could place me in. The AC didn't work well during the day. At night it did get cool and hotel offered no blanket or comforter for the bed. Only a sheet. Luckily I had a blanket I brought with me. I would never stay at this place again. I immediately left after the 1st night and booked another hotel forfeiting all the money I spent in that hotel. It was overly crowded but it was Memorial day weekend. They only serve low quality alcohol that gave me a very bad headache and stomach ache. They have a nice cocktail bar that you have to pay extra for premium liquor after already paying extra for pyramid status. Please do yourself a favor and don't stay here unless you have no plans of being on the resort and is use to smelling mildrew.

1 Libby Cordova - 3 months ago

Do not stay here!
We stayed in a suite and were “vip”. Customer service is great everyone that works at this resort is wonderful, it is NOT all inclusive however. Every time you eat (the food is NOT GOOD, except at the reserved restaurants) at a restaurant they ask for your room number. We had an outstanding bill that was not corresponding to what we agreed to pay for that was one bottle of champagne and when I requested an itemized receipt they did not respond. Our door was opened a million times without our permission by who knows. We had a random guy sleeping on our couch at one point!
0 stars

1 Brittney Williams - 3 months ago

Terrible!!!! Hotel was so nasty including the staff. Walked into a room with Mu0026M’s on the floor. View was amazing. Every glass a staff member gave me was dirty and had to send back. Whenever it rained the hotel has leaks and lays dirty towels on the floors everywhere. Buffet served the same food everyday never switched it up. The beds are low to the floor and hard as hell!! If you decide to eat off site don’t even bother bringing your food back because there is not 1 microwave on the property at all!