Sun Palace® All Inclusive - Couples Only Resort

4 Rachel Kahler - 5 months ago

What a great getaway. The service is fantastic, and it's nice to have a vacation that isn't crowded with children and lots of partying co-eds. The resort isn't huge, with "just" 4 restaurants, but the beach and pools were fabulous. The restaurants were really good, by the way. We never had a bad meal, and I would say that they were definitely above average, but not mind blowing. The cocktails were average - generally a bit too sweet, with a few exceptions. The house wine was really decent, so it was a good alternative if you just want to have a glass instead of a cocktail. You can always upgrade your wine if you prefer, but we didn't see the need.

2 Tracey - 2 months ago

Sun Palace is close to the airport and the restaurant/cafe staff were nice and attentive without being too up in your business. The multiple pools with easy food and drink access was nice. The rooms were nice, beds comfortable, and view was lovely. It was easy and cheap to hop on the bus to get to other spots.

Unfortunately the positives stop there. The staff are intrusive in their persistence selling packages and memberships. They called our room multiple times a day even after being told specifically that we were not interested and would reach out if we wanted something. The food was hit or miss. The app they direct you to use for most things doesn't work the majority of the time and it ends up being a fight trying to get something like room service. The information about restaurant availability was also incorrect in the app, leading to less choices than advertised.

We were told we had complimentary airport to resort transfer services but we were charged for it. I was ultimately refunded but mysteriously the refund only showed up after I completed the resort survey and left unhappy feedback. Other items in the anniversary package we booked never turned up, were never offered, or showed up significantly late.

I found the overall stay to be below my expectations for the cost and will likely not stay with Palace Resorts in the future based on the fact that there is a trend of similar complaints from the past several years, which demonstrates Palace Resorts does plan to address the issues.

5 Merci Ful - 2 months ago

Beautiful room and resort. The staff take customer service to the next level. Our favorite restaurants were aurora they have an excellent breakfast buffet and for dinner they have traditional Mexican food, delicious, Alberto was our server for the duration of our 9 day stay, he is amazing at his job and personable. There Thai food was also really great as well. The resort is advertised as a couples only resort, adults only. They have two pool areas, one is a quiet area, the other is the main pool with a swim up bar, and multiple pool games being initiated by their entertainment staff throughout the day (pool/beach volleyball, bingo, name that tune, tequila or aqua, dance lessons) Joshua and diego were wonderful at keeping the crowd engaged and letting people relax when they noticed them not being into it.

This is my second stay here and I look forward to coming back.

5 Dianna Moskovkin - 3 months ago

Best resort I've ever stayed at. Loved being at an adults only resort, been to other palace resorts but this doesn't compare! Sun palace did such a great job of making us feel like we were at home on our honeymoon. The food was amazing, but wish there were more room service options. Enrique down at the beach did an amazing job of getting drinks and food for us every day. Pedro from entertainment was so fun and made every event fun. Thank you palace resorts for an amazing stay!

5 Angela Giannone - 2 months ago

To say this place is beautiful is an understatement. The decor is super modern. The food is incredible. The staff is so welcoming and kind, and any request you have they will try their best to fulfill. The views are to die for. This is by far the best all inclusive I’ve been to yet. If you are looking for relaxation and not a party scene, I highly recommend Sun Palace!

5 Crystal Thomas - 3 months ago

The place was great! The breakfast service with Mario was amazing. He always was there to help us with whatever we needed. For the pool bar Francisco and Grabriel were great at serving us. When they would see us they would get our drinks ready before we would even go inside the pool. At the pool Daniel y Orlando we’re great and bringing us drinks and food. Joshua was so fun at the entertainment. We had a blast the whole trip the service was amazing.

2 Joe Zozzaro - a month ago

I have always had a great experience at Palace Resorts locations. I am an Elite Member and my family and I always enjoyed the great rooms, excellent food, excellent service and activities at all the resorts we visited. My last trip with friends and family was a big disappointment. While at the resort we stayed at, I spoke to Customer Service and when we returned home I reached out to a couple of people and Customer Service again, but is seems like my comments fell on deaf ears. The rating in this review is more about how Palace Resorts has failed to acknowledge my issue and try to deal with it, than it is about other items.