Cancun Plaza Sea View

1 Dashiel Matos - 4 months ago

I would give 0 stars if I could. This hotel needs to be shut down. I stayed at this hotel after looking for a place to stay on my way back from Tulum. First of all there is no reception or front desk. I had to speak to the security people and I had to wait in a room for someone to come pick me up and give me my keys. The woman asked me for $100 deposit which I didn’t have cash so I gave her my ID which she asked for. The room smelled like mold and mildew, and the whole hotel is rundown and old and falling apart. I was in my bed when a roach crawled around the sheets and into our suitcases. There were even roaches in the fridge and cookware. And bed bugs ate me up sleeping there!!! When checking out the woman that checked the sun was nowhere to be found. I had to leave in order to make my flight so I was expecting her to contact me in order to return my ID, but she never did. Beware of this scam. They will ask you for $100 cash “deposit”, and then never return it to you because they are not on the property at time of check out . Or they will take your ID like they did do me. Be aware that there’s little to no employees, reception, help, or anyone to trust at this hotel. Even the security guards were rude and would laugh at you even while speaking Spanish. I would never stay at this hotel again, and I don’t wish this experience on anybody . This hotel is full of thieves, roaches, and bad people. I hated it. This hotel ruined my vacation experience. Even booking.com and my credit card company can’t get ahold of this hotel. They will steal and not care about you!!!

1 tom idan - 2 weeks ago

The attitude was very unpleasant when I arrived at the hotel. I personally do not recommend coming to the hotel. Unfortunately, the hotel presents the less beautiful side of Mexico both in terms of service and between what is captured in the photos and the value you receive.

4 Aryan Khalili - 2 years ago

Location is good. Right on the beach ???? and pool is okay. Is not so much of an infinity ♾ pool, but still an awesome view if you book the sea view rooms. We were able to leave our luggage 1 hour early in the room. WiFi is decent, and super market is a cross the street 2 minutes walk.

1 Emilena Osorio - 9 months ago

Honestly this was the worst hotel I've ever been to in my life. The walls were deteriorating, I found a bug in my bathroom and bed, the AC was completely broken, the soap (which was ketchup sized packets of Pantene body wash) was leaking and got all over my hands. Worst of all the door did NOT fully lock, I had to put the mini fridge (which didn't work) in front of the door. Also the door was made out of very cheap flimsy wood which you could break down in one kick. If you take a vacation here prepare for the worst. Because this hotel will show you it. (Also make sure you pack bug spray, I hardly got any sleep because I was itching myself the whole night because tiny bugs were crawling on my arms)

1 kyung ho choi - 3 years ago

Worst experience ever. First time reviewer. I Had an issue where hotel put two payment into pending mode for room and deposit. this happened while I was back home so I contacted Expedia and confirm 2nd payment was for the deposit if the hotel. Today I come to the hotel and they ask me for payment for the room and deposit. I spoke to staff using google translator and I tried to explain I made the payment back home. I try to explain that I must of made.the payment as Expedia to told me they will take it out electronically. We try to communicate for 20 min and I ended up saying I will pay but to give me receipt for both room and deposit so that if I have any issue I can get back to Expedia. We were near our confrontation then someone rings the staff. He was the owner of the hotel.i try to explain to him of.the situation but he cuts in and says "he has no time for and for me to listen" in a very rude manner. He says I didnt make the payment and you dont pay literally now then for me to go out (more like getting kicked out) I try to talk to him and he just hangs upon me.

I asked stafft contact expedia but they didnt help me contacting them to resolve this issue either (this happened before I spoke to the owner).

I find the owner extremely rude and dont even know why his working in this field if he thinks he too busy for the client, doesnt want to hear a word of customer and threaten customer to get out of the hotel. This place deserve to be shut down if they think it is okay to ask people to leave hotel because they dont want to deal with admin stuff or even try to explain what is really happening.

If the boss is not willing to speak to the customer to find out what is wrong and has
no time for his customer but he has time to threaten his customer to get out I find this extremely wrong. I really felt sorry for the staff who was assisting me.

4 Linn Griffith - 3 years ago

Location, location, location.... right on the beach. Our room was small and needed an update, but Wow, what a view. I love the warm ocean and beautiful beaches. I will be back. It also has a nice pool

1 Alicia Cole - 2 years ago

Dirty. Elevator broken. Bathroom not clean, hair everywhere. Sliding door broken. Dishonest maid service. However the view is great and the beach is beautiful.