Hotel Real Inn Tijuana

4 Frank Rinella - 3 months ago

Good location for the hotel. Well appointed with the restaurant and coffee spot in the hotel. It is nice in and out of the hotel. The room is a bit old. Needs an update in the shower and walls. chair and great water pressure in the shower.
Service was excellent. Very helpful and were happy to listen to my terrible Spanish and respond in English.

2 Helga Johnson - 3 months ago

The rooms could use some attention. I had to have my bed completely stripped as there was hair all over the sheets..Spots were still present on the "clean" linen brought in so it is time to swap out for new linen... I called down to the front desk for help with new linens...no one ever answered..Had to go down to get someone to come up who did come up promptly to change the linen. The bathroom floor was full of hair and the shower head was covered in hard water build up. The couch has food crumbs in it...

The restaurant was the best part. Food and drink was good and priced good.

4 Eva Hlubik - a week ago

We had a great visit! Staff was amazing and stayed on top of all requests. This was our first time in TJ and I can say we would return. Check out the restaurant!

5 Brenda Cancel - a month ago

Very good hotel, clean safe excellent location lots of shopping within walking distance excellent service. Very happy. We will come back.

1 Carla Buenrostro - a month ago

I thought the place was great until one of the room service staff stole $140 from me u0026 I told the security u0026 nothing was done. Please watch your belongings closely.

5 Israel Lazcano - a week ago

It is not only a family adventure a lover's dream a businessman's office but a place that you could relax kick back and enjoy the show

3 sabina sikaffy - 4 months ago

Horrible service at front desk. Hardly answer their phone when needed.
Jaime and Sergio, bell boys are awesome. They both are very prompt to help and go over beyond their job to try to make it easier for tourists.
I had a reservation made when I came out of surgery and my room wasn't ready when discharged from the clinic and all I wanted was to lay down and rest.
Sergio the bell boy went ahead, spoke to, and pushed the front desk staff to make it quicker as I was in pain.
Restaurant staff most of them were rude.
Super slow service. We would be there sitting waiting for a while before someone would take our order. Super slow when requesting the bill after eating as well.
On the 25th, I ordered my last room service as I was heading home on the 26th. The server who attended was so rude. I had an open account but he refused to charged that on my room. I told him I didn't had any mexican pesos with me but he raised his voice and proceed to go half way inside my room and said I could pay in American dollars. I said again, I have an open account, it is charged to the room and he still refused to saying I didn't. I had to use my American money for that service and head to front desk and ask if I still had an opened account for Restaurant charges and they said absolutely. I told them what had just happen and they didn't say more than " but you do have an open credit" not even caring about my complaint about the rude server.
Cleaning staff was very pleasant people and rooms very clean.