Meliá Puerto Vallarta

3 Claudia Morales - a month ago

We stayed here for one week and I paid for two rooms with ocean view. When we checked in I was given one room with ocean view in one tower and one without ocean view in another tower. The front desk staff was apologetic but they told me they couldn’t give me the correct room until the following day at 10 am. I went back the following day and they denied my request but quickly retracted and they found me a room right next to the other one but not until 3pm. Fortunately, that was the only issue I encountered, the rest of our stay was great. The rooms are dated and need a lot of work but on the other hand the staff works very hard to keep them clean and my rooms were always spotless. There’s always food available and they do have variety of the buffets. The specialty restaurants are awesome. We were able to eat at their gourmet Mexican, Italian and Grill House and we received excellent service and excellent dishes. I would also like to mention that this resort is visited by people arriving by tour bus from around México so the swimming pool and buffet restaurant can get crowded, we couldn’t find any available chairs by the pool the whole time we were there. The beach is great, we spent most of our time swimming there, the water was warm and plenty of waves. Lastly, All the staff at this resort work extremely hard and they went above and beyond to make our stay great. Thank you to all of them ????

3 Raevyn Moxley - 5 months ago

We stayed here for 4 nights in the beginning of April and while we really enjoyed our time in Puerto Vallarta, I don’t think we would recommend this particular resort. We had a problem with our reservation, and even though we had booked a king bed ocean view room when we got to our room it had two smaller beds and when we tried to call the front desk we kept getting the run around and they kept saying they were going to call us back and never did we had to call them again and again. They ended up not being able to get us the type of room we reserved until the next day. Rooms were clean but very outdated and small, and when we switched rooms the toilet was leaking all over the floor and they had to actually come remove the toilet and put in a different one. The phone was not working as well and they had to replace it too. The food here was probably the worst part of the resort, it’s being advertised as having 5 restaurants but really there is 3; a buffet, a poolside little buffet and one restaurant you need reservations for. The buffet was awful, and the poolside buffet only serves burgers, hot dogs and fries. You can only reserve the restaurant between hrs 10 am - noon, and when we went at 11 there was already no reservations left and you cant call to reserve. We were only able to get in for one meal our whole stay and while it was the best thing we ate the whole time it still wasn’t good. They do offer room service which is not part of the all inclusive but their continental breakfast was good. The staff is nice, but if you don’t know any Spanish it will be hard to communicate. I would say this resort was full of mostly local guests from different parts of Mexico instead of out of country travelers. This resort has access right to the beach which is very nice, pretty private and a great view. We got massages right by the ocean which was very relaxing. If you plan on spending most of your trip at your resort, I don’t think this one is worth what we paid. However if you plan on going downtown a lot to eat, doing excursions, etc. then you might enjoy the beach and their pool.

2 Javier Argueta - a month ago

The Hotel is completely ran down. A/C in rooms and in dining rooms don’t work well. I had to ask to be moved to another room and the room I was moved to, A/C didn’t work well either. Service is exceptional though, I asked for a fan at 2 a.m. and they brought to me. When it rains you would have to take the elevator, otherwise take the risk of a slip and fall, stairways always wet. Pool area was always dirty. As you walk into the hotel the lobby looks beautiful, but as you start heading to the rest of the hotel, it’s filthy. The quality of the food was fair. The staff is very friendly and they will go out of their way to please you. But if you’re looking for more than just friendly staff to spend your vacation, this is NOT the place.

2 desiree Ingram - 3 weeks ago

The place needs renovations. When you walk in, the resort smells old and musty.

The people who checked us in, stuck to their check in time down the exact minute and didn’t want to give us early check in despite traveling far from another country. They were not accommodating, which was a bad first impression.

Once we got into the room, again, it smelled really old and the beds looked old. It took awhile for the water to become hot. Additionally, the pool food was absolutely disgusting.

One night, in the sit down restaurant, it took the servers forever (over two hours to complete serve us) and for breakfast, there was wasn’t enough plates. The buffet was better than the restaurant. The outdoor restaurant was okay.

In a couple of instances, when walking to my hotel room in the hallway, the employees who cleaned the room, almost ran me over. I felt discriminated against on a couple of occasions, which felt frustrating. Although, gal who cleaned our hotel room was super cool, did a good job with room.

On the positive note, the upstairs bartenders made good cocktails and were super friendly. They were the saving grace of having a okay time.

Overall, this place is old and musty. I will not be coming back and I do not recommend this place.

4 Ulises Elias - 4 months ago

The hotel is nice and good for a 4-star hotel. The staff has good manners as it is usually in all Puerto Vallarta. People treated us great. The restaurants are nice and food is ok with many options, and well cooked. The pool is big and ideal for families.

There are things to improve, though:
1. There are no electrical connection to plug the computer in the room. There is only one in the aisle of the room. I had to ask for an extension.
2. The room was usually clean very late, around 4-5 pm.
3. There is no any place like a business center. I you need to work a bit, you need to find a spot anywhere in the hotel.
4. The mattresses are not really comfortable. I guess they are old.

But still, good enough for a 4 star

3 Chris Mckee - 4 months ago

Not the resort it once was.you have too keep an eye on your palatable spot or the locals will just walk in and take it over. The music at the pool is excessively loud so that you can't have a conversation with the person sitting next too you. All of the announcements are only done in Spanish, very little English. The one saving grace is the staff, always friendly and working hard. Beach is great as well.

1 Geneva Tona - a month ago

Had an unpleasant stay at Meliá.
This as an all inclusive resort and it was the bare minimum!!!!
The restaurants were not open long enough well late. The food wasn’t even decent enough.
I was on vacation I wanted to get the full experience of enjoying every aspect of this resort.
The hotel was very very outdated !! Can’t make this up.
We had to taxi to the excursions no hotel shuttles.
They did offer us coupons but they do not apply when you get here. Not cool!
The adult entertainment and bars were just bare minimum. On top of that they all close very early.
What a way to vacation and a total waste of money.

WOULD NOT RECOMMEND!!!