3 Cassie De Zeeuw - a month ago
We have been going to Rocky Point for over 30 years now and have stayed at the Reef more times than I can count as its a great place to stay and the beach is right there. My only issue is a reservation I made over a month ago that I need to reschedule due to an upcoming surgery that just got scheduled and they are charging me $50 because I cant make the dates I chose. It's not like we are never coming back ... sent a $200 check to hold our spot and now have $150 credit due to the "fee" ... asked for a refund given the circumstance and was told its a "corporate policy" ... not cool and very upsetting there are no exceptions, even for this long time customer.