Phocea Mexico

5 Yasemin Tekin - a year ago

A wonderful diving school. the instructors, Fab, Attilio u0026 Co were super helpful, extreme experienced and absolutely trustworthy. I refreshed my boyance skill and also went deep diving with Thibault to the cenotes. Super recommendable, recommended it to my friends already and will come here whenever I am back. Thanks for the super experience :)

4 Martin Krutzfeld - 3 months ago

First off: Alex is amazing.
She is the reason I would want to give 10/5 stars. Very friendly, but also very professional and customer-oriented! You could completely rely on her, and she made sure every little thing is safe. Even under water she helped me with little "problems", like water in the mask.
The dive itself was amazing, and the passion was delivered onto me (it was my first time) :)

*Why not 5 stars?*
The rest of the staff was borderline unfriendly. The girl at the reception started talking rapid french to my girlfriend (she speaks french, me not), despite asking for english. Not a big deal.

Then, Hugo came around and said we couldn't dive at 12 (like previously agreed upon) and immediately blamed my gf. In this moment, I almost canceled, didn't want to wait 4hrs. There was no reason to react defensive/arrogant. Despite that, he found a solution immediately and everything was fine. Still not a big deal, but weird vibe.

The last situation was when we needed help after coming back rinsing the equipment. The receptionist was completely ignoring us, talking to others in french. At this point it was funny, haha.

I basically wrote this as a feedback to not ruin the otherwise GREAT experience. I felt its 95% there, just the simple, basic customer service part is lacking a bit.

5 Jerrod Frideres - a year ago

The best dive shop in Playa Del Carmen. I can dive with the Bull Sharks, go to any Cenote or even go to Cozumel with them on the morning ferry. All in one place. They even have a hotel within 10m.

2 Emile Papillon - 2 years ago

Diving in the cenotes is an incredible experience, but Phocea was far less professional than the experience I had a month ago in the Gilis. The people at the diving center didn't seem to really want to explain the diving sites to me. I had to give up and go with their default locations as they insured me it would be fine. Secondly, the instructors were really there just to have fun diving. One of them gave no pre dive briefings or we had to ask him. When I asked him if I could dive with a light hangover he told me his was worse and he would dive... Overall the dive sites were ok, cenotes were fantastic and my instructor was good for this dive but I wouldn't recommend or go back with Phocea.

5 Manuel Lewin - a year ago

Without a doubt the best diving center in town. Offering diving in Playa del carmen, Cozumel, diving in the Cenotes...Excellent Staff also

5 Ricardo Adelmayer - a year ago

The Phocea family is the best! Thank you so much for a wonderful experience, had an absolute blast on my trip to Playa del Carmen. You may find lots of Dive shops in the are but look no further, you can’t go wrong with Phocea Mexico. Ask for Hugo to make your reservations and Julie who we had as our Dive instructor. They where all very nice and professional.
Can’t wait to be back on my next dive trip.

4 Denis Rivard - 4 years ago

Very professional and friendly staff. Pre dive briefings are informative and pertinent. You can leave your gear with them and it will all be ready the next day you're scheduled. Prices are ok. The only downside is getting from the beach to the boat...