Hospiten Riviera Maya

5 Josh Desgagne - 5 months ago

My wife u0026 I had to come to the Hospiten while on vacation and we were extremely impressed all around. Yes they’ll hit you with a $1,000-$1,500 USD deposit but when it’s all said u0026 done they only charge for the services provided (which for a private clinic didn’t end up being bad at all) and are so helpful with lining up insurance claims. The staff was absolutely incredible from the front desk to the doctors. As Canadian citizens with a medical scare, it was so reassuring to go to a place with this level of professionalism. Highly recommend, especially to travellers with uncertainty in these situations

1 Sofia Arnus - 3 weeks ago

I write this in English so that all tourists can understand. This place is a total scam!. I came here today through emergencies, with my own x-ray plates and an Ultrasound of my shoulder. But just to add to the bill they told me I needed more x-ray and a few technical words... The starting bill was 800USD!. And I hadn't seen the Dr yet!.
This is made for tourists that don't know other options. I guess this is the place where the resorts take you... Unbelievable!!! In a normal place you would be paying around 100 or less for consultation plus plates...

1 Eduardo Corona - 2 months ago

Avoid this at all cost. They try everything to avoid using your travel insurance, their prices are crazy.

We went for covid test we spent 5 hours my friend was feeling really bad they did not supply any saline to hydrate him or any medication. All we got was a prescription but even a simple medicine like something for the heart burn they told us they did not have one. It took them over 2 hrs for our discharge paper to be ready and covid test report even though they told us the results within 5 min of taking the sample. After the reports were ready they sent us to the front desk to close the accounts and that took and extra hour and a half.. BS!

1 Bee DB - 4 months ago

Do not come here they asked for 5000 US dollars as a deposit (in small print non refundable), wouldn’t tell me how much it would cost for medication and also told me I’d need to get discharged by a specialist but would say when he would be in. Depending on how long he would be would determine how much more I’d be charged! All I needed was an iv with fluids and medication as I was severely dehydrated and couldn’t stand up. Zero ratings. I’ll advise you to go to the playmed hospital, they won’t rip you off and I was seen within 15 mins!

1 Aphid - 2 months ago

I recently needed stitches after being cut with a piece of glass on my foot. It was the middle of the night and this is where the taxi driver took us when we asked for “the best hospital” .
I would AVOID this “hospital” at all costs.
I speak fluent Spanish and am a nurse working within the hospital system in Canada so I have some experience in the matter.

We walked in and I stated what was wrong without seeing anything they quoted a deposit for 1500 usd was needed.

Once in the room, I will say many of the doctors spoke English which may be helpful for some who don’t speak Spanish, most of the staff was kind but something seemed a bit off almost like they know the hospital takes advantage of travellers / tourists.

During the 6 hour ordeal, it was suggested I recieve an ultrasound, to which they needed to call a tech / doctor as they are not on at the hospital at all times. After about an hour and a half the ultrasound physician arrived , and proceeded to tell me he had never done an ultrasound like this, or seen anything like it, when I asked for benefit this had given the current incident and the fact they are not able to ultrasound over an open wound (lol) he said well I don’t have to do it. Trying to trust the process , I said it was fine . To which he then proceeded to ultrasound my foot , and after looking extremely uncomfortable and confused stated “I don’t see anything “ there was nothing to see on the resulting exam.

When back in the hospital room the trauma doctor stated HE could see problems and I would need to get an epidural surgery in an operating theatre … “or stitches”.

I said I would get revised back in Canada, to which he said oh it’s fine just get stitches then and you’ll probably be okay , but that back in my country I would need surgery and weeks of physiotherapy. (2 days later and I’m walking fine )
Because I refused the surgery and 300 usd cast boot , I was made to sign an AMA form ????.

I would never ever recommend anyone go to this establishment , knowing what I know now.

At one point when I had a staff alone , I asked them I need help human to human what hospital would you go to , and they recommended the public hospital of PDC.

Speaking of the cost of 3 poorly sewn stitches 900 USD ???????????? .

1 Douglas Neubauer - a week ago

This hospital was horrible and seemed to be very money driven. I am still several months later waiting on a refund where they over charged me on my CC. They could have given me an antibiotic to solve my issues, but instead they wanted me to spend the night and increase my costs. I medicated myself to make it back to the states a day later and get the medication I needed.

1 VH UD - 2 months ago

I was shocked to hear that a doctor without a medical license was practicing here. I remain shocked that Hospiten refuses to rectify the situation. My triple shock comes from his view on mental illness, speaking about patients being "crazy". Not cool yo. Ricardo Villarreal Canseco. Get a license bro.