COSTAMED Playa del Carmen

5 Clay Giles - 6 months ago

I was seen for a medical emergency (brought in via ambulance) which landed me a three day stay at CostaMed. I am very happy with the care I received during my stay. The hospital staff and physicians communicated well with my family in the US and with my friends that were traveling with me. Unfortunately I needed a blood transfusion and they worked efficiently with the blood bank getting what I needed very quickly. While I did pay a deposit upon arrival, they did not hesitate to give me all of my paperwork from my stay- including all labs, diagnostic tests etc and advised me to send all of this to my insurance once I got back to the states so I could be reimbursed. Overall, I would highly recommend this hospital to anyone traveling and needing great care. The US consulate is a short distance from the hospital and a representative from there even walked over to the hospital to make sure all was being taken care of. When I returned to the US and followed up with my doctors each of them were extremely pleased with the level of care I received. Thanks to everyone that played a role in my care!

5 Kate E - 4 weeks ago

I came here at night with my small daughter who had to get some stitches on her head. Everyone was very nice, and what is most important to me - fast! I was in and out in 30 mins. They helped me to get a cab too. No unnecessary paperwork, no crazy prices, my daughter didn’t even cry. This is better service than NYC. The doctor was very caring and professional, the rest of the stuff were very helpful.

5 Jennie Gibbs - 3 months ago

Everyone here was very kind and helpful. We where on vacation and I got an injury to the head. We can’t speak much Spanish. They where so nice though. They found translators super fast. The dr was very kind.

We where originally referred to another hospital. The other hospital didn’t have good reviews. So we came here. I’m so glad we decided on this hospital! Thank you for being so kind to us. ❤️

5 Erica Currey - 3 weeks ago

My husband was injured on our vacation with a brain injury. We were lucky to find Costamed Playa del Carmen. Upon arrival my husband was admitted to ICU where he received excellent care. Dr. Buensuseso was excellent as well as the neurosurgeon, Dr. Cervantes. Patient services, Bryant Hernandez took great care of me and gave amazing support while I spent many days at the hospital. I am so thankful we ended up being treated here.

1 laura curtis - a month ago

I’m waiting here in playa del Carmen with my daughter who wants piece of mind with earache. I used the Tulum branch last week for a similar issue and had a good experience, but in this branch it is different management. They make up the prices depending on how much they think you will be able to pay and tried to charge 70% more for the same initial consultation which is supposed to be standard. They said they would check with management to offer the same cost and I waited another 40 minutes to be told they couldn’t. Highly unprofessional and would look for another medical centre.

5 Salvatore DI perna - 2 weeks ago

I enter the clinic and without medication I feel better …. All the staff were amazing … as soon as I arrive I had the honor to have a doctor speaking my language waiting for me and follow up with me all the time (Mexicans speaking Italian I forgot her name but very professional and always with smile even with mask on ) the gastroenterologist dr Ramos very attentive and professional always ready to answer questions and help a lot for my recovery…. Muchas gracias de todo I couldn’t find any better place
Thank you very much from the bottom of my heart ❤️

5 Joshua Boswell - a month ago

We had a medical emergency while on a cruise. Costamed picked us up at the cruise terminal in Puerto Costa Maya in an ambulance and drove us almost 5 hours to Playa del Carmen.

Dr. Valle was beyond incredible in her care, bedside manners, and skill.

We were also VERY impressed with Audrey and Carolina - our two patient advocates. They brought us dinner at around midnight, responded to every request.

The facilities are outdated compared to most US medical facilities and there seems to be a lack of supplies (it took us almost a full day to get a pillow, for example), but overall we were delighted with the care we received. They were angels of mercy during a life-threatening emergency.