2
Catherine Tede -
8 months ago
This would have been a four or even five star review but they scammed us on the last night. We wanted to stay one more night than we had planned, so we asked and they agreed, but had to put us in a different room. We said that was fine but asked if was going to be a quiet room, as the one we stayed in for the first four nights had thumping music all night until 7AM. While we knew that playa is just a celebratory and noisy town, we were hoping for a little more quiet while inside our room. With white noise from my phone it was tolerable. The second two nights we stayed there the AC went out and we were told it was “common” so we were actually glad to get another room as long as it was quieter. We were told it was as quiet. When we got to the new room, all we could hear was the thumping of the clubs around this place. The bed was smaller than the first room, and when we put our bags on the bed we noticed that it was broken (springs were gone or broken) on one side. With the loud music and broken bed we knew we wouldn’t be able to sleep there so we asked if we could get another room. We were told that was the only available room. We were not told that if our bags enter the room and we decide it’s too noisy we’d be charged a cleaning fee…which is what happened when we said we weren’t going to stay in the hotel an extra night. We tried to argue the fee, as we were up there a total of five minutes or less, but they claimed they couldn’t do anything about it. Getting charged a cleaning fee when we didn’t even touch a light switch combined with the noise and broken AC for two of the four nights is why I’m giving this hotel two stars. The cat was adorable though.