Suites Alcazar

5 Derek - 3 months ago

Excellent, affordable and very clean hotel, with staff very attentive to your needs. My first room was a bit noisy, so the staff offered to show me four different rooms to choose from the day after. The rooms are of good size and pillows/bed comfortable, however it can get very hot as the ventilation is not fantastic and there are no fans/AC. The bathrooms have an odor to them due to the drainage system from the shower so be sure to cover them up again with the included plastic disc after showering. I would recommend not staying in a room facing the street as it can get loud. I think staying in a lower level floor may help with the heat. I would stay here again as the location is central. The area is very safe during the day but vagrants may appear at night especially around the monument.

1 Nguyen T. - 4 months ago

Great location but the service and room was terrible. First of all the room was very cramped and have no a/c. Ventilation is thru a window. Unfortunately our room was facing the courtyard and people were smoking heavily, suffocating us in our room. We went to the front desk to ask the girl what options we have and the girl said they're all booked up and she has to contact the GM. GM said if there's no room then we can't be moved, however since we checked in they will charge us the first night. We said fine we will just check out and go elsewhere because we can't sleep on a hot smoke filled room.

The front desk girl told us to check in with the GM the following day to process our refund for the room. However the next day the GM changed his tuned and said it was our fault that we did not want to work it out with them and choose to leave. So his position is to not refund us anything and charge us the total reservation. We're taken aback by this ill bait and switch method they used on us. How are you going to tell us there are no more rooms sorry, we will refund the remainder and then the next day say oh no, you don't deserve any refund.

Terrible terrible, ill managed property. I've worked in hotels for over ten years in management and we never do such things to our guests. We strive to deliver the utmost quality to them at all times. I hope this helps others who consider this property, be sure you're OK with the room size, ventilation and anything else before you commit. They will refuse to work it through with you.

4 Jeff Andresen - 6 months ago

Awesome location, very clean, 24 hrs front desk and a new elevator. One thing I don't like is having to buzz the door to have someone come open it every time you return to the hotel. Almost makes me like it's not a safe area but it's very safe and walkable.

3 Carlos Rivas - 3 years ago

It's clean and if you plan to move around downtown it's a great option. You get what you pay for. No AC, bathroom smells funny, bathroom is small other than that the place is clean and neat. Only reason I give it 3 stars is that it's not the best neighborhood. It's safe, but dirty with graffiti on many walls. Nearest subway isn't the safest though, so we only used it once, we preferred to use cabs.

4 Adam Adams - 2 years ago

Perfect localization but room very very small :(

5 Griz Valley - 2 years ago

Clean Gracias host.

1 Mari García - 2 months ago

(Translated by Google) The staff is generally friendly but I don't recommend it. The room is very dirty, the sheets, the bedspread and the pillows look like they were not washed, had dirt stains everywhere, no ventilation, gloomy lighting. It lacks a lot of cleanliness and not to mention the bathrooms, the walls with residues of all kinds. I do not recommend it, it was an unpleasant experience and I would never stay again.

(Original)
El personal en general es amable pero no lo recomiendo. La habitación está muy sucia, las sábanas, la colcha y las almohadas se ve que no las lavaron, tenía manchas de suciedad por todas partes, sin ventilación, una iluminación lúgubre. Le falta mucho aseo y ni que decir de los baños, las paredes con residuos de todo tipo. No lo recomiendo, fue una desagradable experiencia y no volvería a hospedarme nunca.