3
Josh Beltran -
a month ago
The food was delicious, the service was TERRIBLE. We were seated immediately but had to wait over fifteen minutes to order drinks. We then had to wait another 20 minutes to order our food, but our server didn’t even take our order, we had to flag a gentleman in a suit and ask where our server was.
He then decided to take our order, we came here for a full coursed dining experience, but the gentleman immediately took off after only taking our orders for our appetizer, when it was obvious we wanted to keep ordering.We had to flag him down to remind him we had not finished ordering. The gentleman had no knowledge of the menu or wine pairings. My friend wanted the duck but was told they were out (something that should have been 86’d off the menu with The Whole front of house knowing this). When we finaly ordered our entire meal, the service was not smooth and seamless at all. Our drinks sat empty with us reminding staff we’d like to order more cocktails (the Jamaiquilla is delicious by the way). It was 20+ minutes in between courses, our plates were only changed once during the whole meal. For the price point, ambiance and quality of food, the level of service is just not reflected with the food being served. The staff were nice and kind, but it is clear that this establishment needs training as to how a fine dining establishment needs to serve their guest. While the food was delicious (the Chile en Nogada was superb)I would not recommend coming here.
Save your money and go to Restaurante Rosetta.The staff are knowledgeable, and the service is seamless. You never have to ask for anything because the staff anticipates the needs of guest, while controlling the flow and course of the meal with such surgical precision.