Sonrisas Mexicanas Revolución

4 Dalia J.R.M - a month ago

(Translated by Google) Well, the truth is that the treatment is friendly.

They only have the opportunity to improve their agendas.
They give a good follow-up but through messages there is always a different advisor, which is why the context of the follow-up is often lost.

I received follow-up to schedule my adjustment, I attended on time, I paid for my adjustment at the register, but it was a half hour wait because I could no longer stay in the waiting room so as not to be late for my work, there I realized that they have many patients and for that reason it is difficult for them to make it happen in a timely manner. To reschedule the adjustment I no longer received follow-up... So when I wanted to reschedule it, I did it through WhatsApp, only the answers were within ONE HOUR! The next day I was already another advisor, after all several days passed until on the tenth day they told me that it could not be rescheduled because 10 days had passed ????????u200d♀️

I had to call to explain and they reschedule me, finally I was able to do it... When I got to the office, the dentist asked me if I was in the waiting room that day, I said yes, but the half-hour wait didn't work for me. who replied "it wasn't a long time, they usually wait an hour"... For me half an hour is enough to arrive late to a place, I can wait but they don't wait for me elsewhere, especially an hour of waiting it is much longer, it is something that did not even cross my mind from my position as a patient.

I think they could recommend that patients allow an hour to wait for their schedules to help the dentist finish attending to other schedules, or simply schedule exactly at the agreed time. I feel grateful for the attention and because I know that there is a commitment to give the best attention.

This is my experience in the service.

(Original)
Bueno, la verdad es que el trato es amable.

Solo tienen la oportunidad de mejorar sus agendas.
Dan un buen seguimiento pero por mensajes siempre es diferente asesor por lo cual muchas veces se pierde el contexto del seguimiento.

Recibí seguimiento para agendar mi ajuste, asistí en el horario, pagué mi ajuste en la caja, pero fue media hora de espera por que ya no pude permanecer en la sala de espera para no llegar tarde a mi trabajo, allí me dí cuenta que tienen muchos pacientes y por ese motivo es complicado para ellos hacer pasar en tiempo y forma. Para reagendar el ajuste ya no recibí seguimiento... Entonces al quererlo reagendar lo realicé por WhatsApp, solo que las respuestas eran en lapsos de UNA HORA! Al siguiente día ya era otro asesor, total que pasaron varios días hasta que al décimo día me dijeron que no se podía reagendar porque pasaron 10 días ????????u200d♀️

Tuve que llamar para explicarles y que me reagendaran, finalmente lo pude hacer... Al llegar a consulta la dentista me preguntó si ese día estuve en sala de espera, le dije que sí pero la espera de media hora no me funcionó, a lo que respondió "no fue mucho tiempo, por lo general esperan una hora"... Para mí medía hora es suficiente para llegar tarde a un lugar, yo puedo esperar pero a mí no me esperan en otro lado, sobre todo una hora de espera es mucho más tiempo, es algo que ni siquiera me pasó por la cabeza desde mi posición como paciente.

Pienso que podrían recomendar a los pacientes contemplar una hora de espera para realizar sus agendas y así ayudarle al dentista a que termine de atender otras agendas, o simplemente agendar exactamente en el horario que se acuerda. Me siento agradecida por la atención y porque sé que hay un compromiso de dar la mejor atención.

Esta es mi experiencia en el servicio.

1 Jessica Becerril - a month ago

(Translated by Google) The system that the administration of the clinics has is terrible, they schedule extra appointments every hour and even if you make an appointment at a specific time they do not respect the schedule, they think they can use your time at their convenience, today for example I went to my child support and luckily at the reception when I tried to pay they told me that I had to wait 2 HOURS for my turn !!!! But why? if I had made my appointment at 7, not even because I arrived half an hour early, did I hope that they would see me at the time that corresponded to me, obviously I did not stay and I do not see why they think they can have the time of the patients of that way... Yet another reason to look for a better service as they waste your time in every possible way. They are creating a terrible reputation and the worst thing is that it is with good reason. I wouldn't even give them one star if I could!

(Original)
El sistema que tiene la administración de las clínicas es pésimo, agendan citas de más cada hora y aunque hagas cita a una hora específica no respetan el horario, creen que pueden disponer de tu tiempo a su conveniencia, hoy por ejemplo fui a mi cita de manutención y por suerte en recepción al momento de intentar pagar me dijeron que había que esperar 2 HORAS para que me tocara turno!!!! Pero porqué? si yo había hecho mi cita a las 7, ni porque llegué con media hora de anticipación tenía esperanza de que me atendieran a la hora que me correspondía, obviamente no me quedé y no veo porque creen que pueden disponer del tiempo de los pacientes de esa forma... Otra razón más para buscar un mejor servicio ya que te hacen perder el tiempo de todas las formas posibles. Se están creando una pésima fama y lo peor es que es con justa razón. Si pudiera no les pondría ni una estrella!!!

4 Karime Palomares Cuervo - 2 months ago

(Translated by Google) Throughout the treatment you are attended by several dentists, month after month... although it is true that some do not explain anything to you and from time to time, they have one or another bad attitude, there are also very professional doctors, who explain the process, They advise you and they are very cute. They serve you quickly, at least for me, I usually go between 11am and 1pm and although there are people they serve you quickly and well 10/10

(Original)
Durante todo el tratamiento te atienden varias dentistas, mes con mes... si bien es cierto que algunas no te explican nada y de vez en cuando, tienen una que otra mala actitud, también existen doctoras muy profesionales, que te explicar el proceso, te aconsejan y son muy lindas. Te atienden rápido, por lo menos yo, suelo ir entre las 11am y la 1pm y aunque hay gente te atienden rápido y bien 10/10

2 Elided Romero - 2 months ago

(Translated by Google) I tell them about my case, I scheduled an appointment at a time that was best for me after work. Being in the rosary ps I was not attended to during my schedule...I understood that it was because of the people and they were about to close and I think they realized that I was missing. Well, my waiting time was more than what they checked on me, they only saw the X-ray that they took with my finger and eyes, they checked my mouth and the dentist from there sent me to Revolution to remove two wisdom teeth, I told him that it was safe, why I had to ask permission from my work and see what was necessary. Overall, I arrived at Revolution on the scheduled day, again not attended to on my schedule, but what caught my attention the most is that from his ipad he charged me for consultation, not for operation, after all, when I finally got in, my waiting time was longer than the consultation was less. After 15 minutes, I assure you, he only saw the x-ray that they took in the rosary, he told me that he needed a 3D one and if I told him why not at once since I had asked for permission from my work, which the doctor told me that it was ok as long as I signed a permission that she was not responsible if she was slightly or permanently desensitized. What can I tell you, I got out of there, I lost my day of work, I'm still in pain, I paid 200 pesos for a 15-minute consultation. And as a comment it would be good if they put someone near their ipads because there are big people who don't know how to handle them and find it difficult to understand them and if you ask for support for a person the staff only tells you to press until the end

(Original)
Yo les comento mi caso, programe una cita en un horario que me era el mejor para después de mi trabajo. Al estar en el rosario ps no fui atendida en mi horario...entendí que era por la gente y ya estaban por casi cerrar y creo que se dieron cuenta que faltaba yo. Bueno fue mas mi tiempo de espera que lo que me revisaron solo vieron la radiografía que me tomaron con dedo y vista revisaron mi boca y la dentista de ahí me mando a Revolución para quitarme dos muelas de juicio, le comente que si era seguro por que tenia que pedir permiso a mi trabajo y ver lo necesario. Total llegue al día programado a Revolución otra vez no atendida en mi horario, pero lo que mas atención me llamo es que desde su ipad me cobro por consulta no por operación, total cuando por fin entro fue mas mi tiempo de espera que la consulta menos de 15 minutos les aseguro, solo vio la radiografía que tomaron en el rosario, me dijo que necesitaba una en 3D y si le comente que por que no de una vez ya que había pedido permiso en mi trabajo lo cual la doctora me comento que ok siempre y cuando yo firmara un permiso en que ella no se hacia responsable si quedaba sin sensibilidad levemente o permanentemente. Que les digo salí de ahí perdí mi día de trabajo sigo con dolor, pague 200 pesos por una consulta de 15 mins. Y como comentario seria bueno que pusieran alguien cerca de sus ipads por que hay gente grande que no sabe manejarlas y les cuesta entenderlas y si pides apoyo para una persona el personal solo te dice oprímale hasta el final

2 Joxxz shine up Ezp - 2 months ago

(Translated by Google) About a month ago I went to an appointment for a specialist, the first assessment appointment came almost immediately, when making the second appointment it was very complicated, and when I arrived at the appointed time they made me wait 1 hour to enter. (Skipping me on the list) and the second time to continue the treatment I made my appointment, which was still very difficult to get and when I arrived at the appointed time, they kept me waiting 2 hours to be able to enter (again skipping me on the list) I couldn't wait any longer, I asked for my refund and I no longer return there to finish my treatment with a very bad specialist, their appointment management does not respect who is waiting, and they give priority to those who go to their assessment appointment, those of us who are already in treatment they make us wait very much...
Conclusion, first date everything is beautiful and fast, subsequent dates do not even remember you...
They could improve or at least respect the schedules without putting spliced u200bu200bappointments.

(Original)
Hace aproximadamente un mes acudí a cita para especialista, la primer cita de valoración entre casi inmediatamente, al sacar la segunda cita fue muy complicado, y al llegar al horario señalado me hicieron esperar 1 hora para ingresar. (Saltandome en la lista) y la segunda ves para seguir el tratamiento hice mi cita que fue igual muy complicado conseguirla y al llegar al horario señalado, me tuvieron esperando 2 horas para poder ingresar (nuevamente saltandome en la lista) no pude esperar más, pedí mi reembolso y ya no regreso allí a terminar mi tratamiento con especialista muy mala su gestión de citas no respetan a quien está en espera, y dan prioridad a quienes van a su cita de valoración, a los que ya estamos en tratamiento nos hacen esperar muchísimo...
Conclusión, primera cita todo es bello y rápido, citas subsecuentes ni se acuerdan de ti ........
Podrían mejorar o mínimo respetar los horarios sin que pongan citas empalmadas.

5 Gaby Silva - 4 months ago

(Translated by Google) The service with the doctors and attention is good, I have noticed many changes and positive results in my treatment

(Original)
El servicio con las doctoras y atención es bueno, he notado muchos cambios y resultados positivos en mi tratamiento

2 derek E. O. - 5 months ago

(Translated by Google) Two months ago I dropped 2 braces, they placed them on me and they fell off that same day. Today when I went to the consultation they placed them again and again they fell off, after approximately 2 hours and to top it off they left me with glue that they use for the brackets on the inside of my cheek. I am patient. The attention is not the best.

(Original)
Hace dos meses se me cayeron 2 brackets, me los colocaron y se me cayeron ese mismo día. Hoy que fui a consulta me los colocaron nuevamente y otra vez se me cayeron, pasadas 2 horas aproximadamente y para colmo me dejaron pegamento que usan para los brackets en el interior de mi mejilla. Soy paciente. La atención no es la mejor.