3 Ferrante Neri - 2 months ago
Good bread, decent omelette, mediocre dessert, atrocious service.
Further explanation following the owner's response.
The dessert as in my picture was recommended by a member of staff. It was a pandoro cake covered in chocolate and enriched with nuts. It was perfectly edible but it was very dry and quite blunt. At least, I found it disappointing. I was not aware that I was entitled to a replacement. I don't think I saw any statement like that throughout the cafe or on the menu. Furthermore, nothing like that was mentioned by the staff. Possibly at my next visit I will try to ask for a free replacement and see what happens!
My comment about the service requires a further explanation. We were let in and sat at a table. The waitress took our order and soon communicated to us that not even one juice out of a fairly long list was longer available as it was over. It was around noon. As soon as the order was in, we have been asked to leave our table because a photographer was due to arrive and chose our table to take pictures of the food. I was not served the bread I had ordered with the omelette. I had to ask for it four times. It was eventually given to me 10 minutes after the omelette.