Fiesta Inn Insurgentes Viaducto

4 D - 7 months ago

This place has a great location. If you decide to stay here you'll have access to great restaurants in the surrounding areas. All sanitary measures are in place. The front desk is right in the middle of the lobby. There is a big green sofa behind the front desk that is frankly uncomfortable. They have their business center next to the front desk in an open area. Everything is clean and works fine in that area.????
A good thing: the room I got first was on the first floor. A not so good thing; it had a view to the tanks of gas.
I requested a different room and got one on the 4th floor, that was a good thing. A not so good thing the wall that allowed the great view I had from the room, was made out of glass. The whole wall was a huge window, and it made the room so hot (81 degrees inside) it was necessary to keep the AC going and the darkening curtains closed...????,
good bye view during the day. Since I had to wear a face mask in public areas, I had to work from my room instead of working from the business center.
I decided to use paper clips to hold the curtains closed and the people at the front desk saved the day. ????
Over all I liked the hotel and definitely loved the service the employees provided. From the front desk to housekeeping. Thanks for your great work.

2 akshay bakshi - 10 months ago

I wouldn’t recommend this hotel for any tourist. May be it works for the local and/ or business clients but the hospitality is absolutely ridiculous. Extremely disappointed with my stay here.

5 Carmen Lemus - 3 years ago

Very good service. When we got to the room, we realized that the aircon didn't work, so we reported it and they fixed it very quickly. Room service takes like 30 min, even for ice, but still good. I have been here a couple of times and definitely will come again. Excellent location too.

4 Morgan the Sourdough Baker - 4 years ago

A safe and friendly hotel with nice coffee in the reception. the staff are helpful and speak very good English. the gym is a little crazy as its in full view of everyone but the equipment works well and its nice to be in such a hotel in Mexico city. The breakfast has a large choice and the dinner was good too.

4 Chris Robertson - 5 years ago

It's a nice hotel, well located and with spacious rooms. However I'd say that in comparison to other local hotels the food is priced too highly and the air conditioning is rather loud so I needed to turn it off to sleep. That said, it is a good hotel with friendly staff and clean rooms, and I'd happily start there again.

1 Camila Hernández - 2 years ago

Worst customer service ever. I would give cero, for the moment we got there everything was horrible, they go confused with our reservation and made us wait in the lobby forever without even offering g a glass of water. We left early I. The morning and by the time we got back to it 4pm still no room cleaning HORRIBLE ! No one apologized to us , the manager was never in to complaint or talk, I will never go back to this place. Last but not least to apologize they decided to leave in our room that was more than 80 degrees ham and cheese in a plate omg ! Really ?! Zero delicacy, like no one care at all.

3 Fernando Deutsch - 5 years ago

Regular beds, pillows are too high for my comfort. We did not get our room clean one day of our four night stance. Personnel are very kind and helpful. Rooms are big, modern and clean.