5
Janet V -
3 years ago
We had requested a quiet room and ours was away from the street on the second floor.
It was clean and cozy with comfortable double bed and clean, fresh smelling linens and perfect weight blankets. We had a casement window, although no view but the room was bright and cheerful. Each room was different, and ours was one of the smallest, but layed out conveniently with plenty of accommodation for my husband's and my overpacked wardrobe. Small bathroom with good hot water and water pressure in the shower. We appreciated the bottles of water, a shared sitting area with coffee, tea, litres of filtered water jugs, refrigerator and microwave. Coffee maker in our room, too. We loved the roof top seating area with two lounge chairs in the sun and a round table with four chairs. You get there using a winding staircase. (Not for handicapped or physical issues).
As someone else said in a review, you will not find some of the "touches" that you find in mainstream hotels. But if you want something, just ask Paul, the host, and he will make it
happen, if possible.
The staff was extraordinarily friendly and helpful. We don't speak spanish so we relied a lot on Paul
and Pauli, the business manager, whose job was NOT to act as concierge, but she did so, willingly, stopping her "real" office work to make phone calls, etc. for us.
Meeting Paul, our host,
was the highlight of our lovely stay at Casa Condesa. He is one of the nicest people we will have had the privilege of meeting. He also has a great sense of humor. He helped us way beyond what we would have expected from a manager/host of a small hotel.
He made himself available to help with itinerary suggestions, drew maps, helped us to phone ubers, arranged for a driver to take us to Teotihuacan Pyramids, recommended restaurants, etc. He walked my husband to a bank and me to a market where he stayed and ordered what I needed, and walked me back.
When my husband got sick for 2 days, Paul's concern was genuine and he helped suggest medicine and electrolyte drinks and correct food, and kept asking how things were going. He was better with us than many of our family members might have been. He made the 2 days of my husbands stomach upset and weakness so much less stressful for us, away from home and sick. At night, he told me how to reach him and wake him up if the health issue turned into an emergency.
Condesa is a perfect neighborhood to stay in and you can get almost anywhere safely by Uber which will cost from about $4.00 US or so for some pretty long trips due to bad traffic. Drive to airport was about $12.00. That was the most expensive. No tipping Uber expected as of February 2019.
